BHEEMA JIGALOOR
Bengaluru
Summary
I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.
Overview
4
4
years of professional experience
Work History
Sr. Representative, Technical Support Advisor II
Concentrix Service India Private Limited
Bengaluru
03.2024 - Current
- Worked as Apple Senior Representative Technical support Advisor II.
- Provided technical support for software applications and hardware issues.
- Assisted customers with troubleshooting and resolving product-related inquiries.
- Maintained knowledge base articles for common technical issues and solutions.
- Supported customers with online billing, access, and account issues.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Resolved technical issues for Apple devices and software applications.
- Documented customer interactions and solutions in support database.
- Escalated unresolved issues to senior technical teams for further investigation.
Customer Experience Agent
Alorica India Pvt Ltd
Bengaluru
03.2024 - 12.2024
- Worked for Goldman Sachs Banking process USA.
- Assisted customers with account inquiries and transactions.
- Educated clients on banking products and services available.
- Handled customer complaints professionally and resolved issues efficiently.
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
Digital Interaction Advisor
24/7 Customer Private Limited
Bengaluru
10.2021 - 04.2023
- Worked for BestBuy retail process.
- Processed customer orders efficiently and accurately using inventory management software.
- Managed returns and exchanges by following company policies and procedures.
- Collaborated with sales team to address customer inquiries regarding order status.
- Reviewed returned merchandise for damage before processing refunds or exchanges.
- Resolved customer inquiries regarding products, pricing, shipping status and other related issues promptly.
- Provided excellent customer service to ensure repeat business.
Education
Master of Computer Applications - Artificial Intelligence
Jain University
Bengaluru12-2025
Bachelor of Arts -
SM Bhoomaraddi Arts, Science & Commerce College.
Gajendragad, Dharwad 58211410-2023
Associate of Science - PCMB
Sri Annadaneswara PU College, Gajendragada.
Gadag DT 58211405-2017
High School Diploma -
Sri Siddarameshwara High School
Yelburga05-2015
Skills
- Technical support
- Communication skills
- Client relationship building
- Ability handle pressure
- Curiosity and continuous learning
Timeline
Sr. Representative, Technical Support Advisor II
Concentrix Service India Private Limited
03.2024 - Current
Customer Experience Agent
Alorica India Pvt Ltd
03.2024 - 12.2024
Digital Interaction Advisor
24/7 Customer Private Limited
10.2021 - 04.2023
Master of Computer Applications - Artificial Intelligence
Jain University
Bachelor of Arts -
SM Bhoomaraddi Arts, Science & Commerce College.
Associate of Science - PCMB
Sri Annadaneswara PU College, Gajendragada.
High School Diploma -
Sri Siddarameshwara High School