Bheemla Naik

• Primary Role is to Learn, Understand and Train new staff to process Sales orders, return orders, issuing DC, Credit notes, Debit notes and updating and maintaining pricing file by coordinating with pricing team.
• Managed Team of 25-35 team members and maintained high productivity rate,
• Quality Checking - Audit, and point of contact for all new staff on process, and for business area for customer related queries.
• Coordination with Sales & Production Teams for Sales and Production related activities,
• All Activities related to Order management in Sales Force( SFDC) to SAP till Billing and Dispatches,
• Stock Management and production planning, Stock analysis, Reports generations,
• Effectively manage Day to Day Order processing Cycle/ Operations,
• Develop and implement new operational strategies to ensure smooth fulfillment of orders,
• Proven Experience in warehouse management, stock management, Bulk Order processing,
• Ensure customer satisfaction through checking all details like Purchase order, Pricing, Batch numbers and on time dispatch with coordination with warehouse. - Providing First time resolution to customer.
• Part of testing team for various projects (SFDC- SAP integration) related to implementation of changes on Sales order and contract.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Conducted research, gathered information from multiple sources and presented results.
• Worked with customers to understand needs and provide excellent service.
• Resolved problems, improved operations and provided exceptional service.
• Saved 20% Loss by implementing cost-saving initiatives that addressed long-standing problems.

• Order Processing & Inventory Management
• Preparing and publishing Daily Dashboard of the team
• Verifies customer information is correct and up-to-date
• Billing & Invoice processing
• Logistics arrangements and follow up until deliver
• Need to co-ordinate with cross-functional team and customer via email as well as telephone for any billing disputes
• Cross skilled in different queues within the process
• Helping the new hire agents by giving Floor Support and Refresher Training
• Handled 100-200 calls per day to address customer inquiries and concerns.
• Monitored company inventory to keep stock levels and databases updated.
• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Received and processed stock into inventory management system.
• Carried out day-to-day duties accurately and efficiently.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Reviewed order terms and conditions with customers to comply with company policy.
• Reduced errors during sales and service processes by devising and deploying template responses.
• Sent emails to communicate order status and informed customers of back-orders or shipping delays.
• Maintained knowledge of new product offerings and changes for order provisioning processes.
• Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
• Handled customer credit applications and partnered with credit manager for approval and account setup.
• Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Maintained knowledge of new product offerings and changes for order provisioning processes.
• Researched and addressed customer inquiries, questions and issues within 1-2 business days to promote optimal customer service.
• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
• Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
• Updated company tracking system with latest information.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved concerns with products or services to help with retention and drive sales.
• Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
• Prioritized initiatives to increase success rates of strategic projects.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Collected, arranged and input information into database system.
• Generated reports detailing findings and recommendations.

GPA: 65.04

GPA: 77.30

GPA: 78.00