BHEESETTI RAMANAND
Operations Manager – Risk, Controls, Service Delivery & Team Leadership
Visakhapatnam,AP
Summary
Operations Manager with 10+ years of experience leading high-risk, SLA-driven, multi-team operations with strong focus on risk control, regulatory compliance, capacity planning, and service delivery. Proven in managing large teams, driving process improvements, handling escalations, and delivering zero-defect BAU in time-critical environments. Experienced in budgeting, KPI/KRI management, stakeholder engagement, and building high-performing teams in regulated operations.
Overview
12
12
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Logistics & Technical Equipment Officer
Indian Army
11.2019 - 11.2025
- Owned end-to-end BAU operations across multiple high-risk, time-critical teams, ensuring regulatory compliance, risk control, cost discipline, and consistent service-level delivery.
- Led capacity planning, workload forecasting and staffing allocation to ensure uninterrupted BAU, SLA adherence, and timely delivery during high-volume and month-end periods
- Managed multi-team operations across locations, coordinating workflows, handoffs, and escalations to maintain service continuity and quality
- Owned operational, financial and asset controls exceeding ₹25 crore, delivering zero audit findings, zero losses and full regulatory compliance
- Directed budgeting, forecasting and cost control, ensuring optimal utilization of people and financial resources and meeting business objectives
- Built risk, control and exception-management frameworks that reduced operational failures by 15–30% and improved service reliability
- Designed MIS dashboards and KRI/KPI reporting covering productivity, backlogs, error rates, turnaround time and compliance for senior leadership
- Delivered MBRs, QBRs and leadership updates on service delivery, risk posture, capacity utilization and financial performance
- Implemented SOP-driven process improvements and automation improving operational efficiency by 25% and reducing manual errors
- Achievements:
- Delivered zero audit findings, zero financial or operational losses, and full regulatory compliance while managing ₹25+ crore of operations and assets across multiple teams and locations.
- Improved service delivery, operational stability, and cost efficiency by 15–30% through capacity planning, risk & control frameworks, and KPI driven performance management.
Regional Director (Battery Commander & Company Commander)
Indian Army
09.2013 - 10.2019
- Managed frontline operations teams, enforcing compliance, quality standards, and service-level agreements to ensure stable and risk-controlled BAU delivery.
- Managed day-to-day BAU operations across teams, ensuring adherence to policies, controls, and service-level standards
- Improved workflow transparency, handoffs, and coordination across functions to increase productivity and reduce errors
- Led training, onboarding, and upskilling programs to improve quality, compliance, and operational efficiency
- Conducted regular capability, capacity, and performance assessments to identify skill gaps, workload risks, and improvement opportunities
- Delivered regular 1:1s, feedback, and performance coaching, building accountability, engagement, and sustained team performance
- Achievements:
- Led 150+ staff across multiple teams and locations, delivering 100% BAU continuity, zero critical incidents, and consistent SLA performance in high-volume, high-risk operations environment.
- Increased team productivity by 40% through structured training, KPI-driven performance management, and effective workload and capacity optimization.
Education
Business Management Program -
Master of Science - Military Technology
Bachelor of Technology - Electronics and Communication
Skills
Excel (Advanced), PowerPoint, MS Office 365
Certification
PMP (Pursuing)
Interests
Training Design, Badminton
Timeline
Logistics & Technical Equipment Officer - Indian Army
11.2019 - 11.2025
Regional Director (Battery Commander & Company Commander) - Indian Army
09.2013 - 10.2019
Berhampur University - Master of Science, Military Technology
MVGR College of Engineering - Bachelor of Technology, Electronics and Communication
Indian Institute of Management - Business Management Program,