B Hemanth Kumar
Insurance Underwriter
Hyderabad,TG
Summary
Dedicated Insurance professional with history of meeting company goals by delivering consistent performance and organized practices in given role. Seeking for a responsible and challenging position in an organization which would enable to bring forefront acquired skills and offers growth opportunities based on performance. Highly committed with hardworking mentality to maintain quality of services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
- Knowledge of General Insurance products
- Risk assessment
- Policy Renewal Management
- Communication skills
- Policy Backend operations
- Customer service
- General Insurance Products Underwriting- Motor, Property and Miscellaneous
- MS Office
- Quote Preparation
- Teamwork and Collaboration
- Active Listening
- Attention to Detail
- Interpersonal Skills
- Problem-Solving
Overview
18
18
years of professional experience
Work History
Renewals Manager Commercial Lines
Prudent Insurance Brokers Pvt Ltd
04.2022 - 02.2023
- Following up monthly renewals of Commercial Lines products with Existing Clients and getting them converted.
- Preparing RFQ's for New and Rollover Commercial business leads provided by Sales team.
- Co ordination with Insurer's Sales Team and Underwriters and arranging quotes within given timelines.
- Interacting with Existing Clients and gathering information on other lines Insurance needs and pitching them for cross sell.
- Preparing monthly and quarterly report of Commercial business and sharing to reporting authority.
- Following SOP and uploading required necessary documents in SAIBA module and completing business entry.
- Co ordination with local and HO Admin team to update entries in system on timely basis as per SOP.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Techno Underwriter Commercial Lines
ICICI Lombard General Insurance Co Ltd
11.2021 - 03.2022
- Providing offline and online quotes of Property, Miscellaneous, Engineering and Marine Products to Agents and Sales Executive's.
- Interacting with Sales executives and Agents to understand their client's needs and providing insurance solutions based on information provided.
- Maintaining tracker of received proposals and preparing monthly report.
- Providing training to Retail agents and Brokers on products and company portal usage.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Co ordination with various LOB Manager's for referral cases.
Commercial Insurance Underwriter
Bajaj Allianz General Insurance Co Ltd.
03.2018 - 10.2021
- Providing offline Property, Miscellaneous, Marine and Engineering products quotes to sales team.
- Approving online referral cases of Property proposals within given SI limits.
- Interacting with customers and Agents to negotiate over insurance products coverage, price and services.
- Co ordination with various LOB Manager's for referral cases and getting approvals.
- Performed duties in accordance with applicable standards laid by company Head Office ,issued policies as per SOP and followed regulatory guidelines to promote safe working environment.
- Identifying issues and provided solutions to Operations team for accurate and timely policy issuance.
- Providing training to newly recruited Agent's and sales executives on Property and Miscellaneous products issuance and referral process.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
Sr Executive Motor Underwriter
Bajaj Allianz General Insurance Co Ltd.
12.2016 - 02.2018
- Completed paperwork, recognizing discrepancies and promptly resolving Motor proposals deficiencies.
- Providing Motor products quotes to Agents, Sales executive's and other channel partners.
- Providing online and offline approvals to Motor referred proposals, pre inspection & endorsements cases.
- Collaborating with HO departments for referral proposals.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines provided by Zonal Head to promote safe working environment.
- Preparing Motor Branch business & Profitability report and sharing to senior authority.
- Identifying issues and provided solutions to operations team for accurate and timely policy issuance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supported review and acceptance or denial of new or renewal business.
- Made approval and denial recommendations by determining accurate risk levels.
- Built strong relationships with Agents, brokers and clients for constructive communications.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
Insurance Business Associate
Tata AIA Life Insurance Co Ltd
04.2013 - 11.2016
- Evaluating individual customer goals and providing financial situations to meet their goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Obtained underwriting approval post completing application process.
- Attending training sessions at regular intervals and keep updated on products offered by company.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Senior Motor Specialist - Retail Business
Bharti AXA General Insurance Co Ltd
04.2012 - 01.2013
- Providing Motor product quotes to Sales Executive's and Agents.
- Providing online and offline approvals to Motors referred proposals, pre inspection &endorsements cases.
- Updating timely report of local office channels to HO UW Review Team for necessary loss control measures and evaluate scope of coverages.
- Assisted Local Claims team on post claim endorsements and NCB Recovery.
- Attending walk in clients and coordinated in renewal retention.
- Identifying issues and provided solutions to operations team for accurate and timely policy and endorsement issuance.
- Conducting frequent audit of motor policies issued through online module.
- Optimized customer experience by delivering superior services and effectively resolving issues.
- Providing induction training to new joiners on Motor products and process.
Senior Executive Motor Underwriter
Bajaj Allianz General Insurance Co Ltd.
06.2005 - 03.2012
- Providing offline and online Motor products quote to Sales Executives, Agents and Brokers.
- Initial Scrutiny of New and Rollover Motor proposals, identifying discrepancies and promptly resolving.
- Co ordination with Operations and Head office team to fulfill requirement for timely policy issuance and approvals.
- Performed duties in accordance with applicable standards laid by company Head Office.
- Team, issued policies as per SOP and followed regulatory guidelines to promote safe working environment.
- Providing training to new joiners and Agent's on process and Motor products.
- Assisted Local Claims team on post claim endorsements and NCB Recovery.
- Identifying issues and provided solutions to operations team for accurate and timely policy issuance.
- Attending walk in clients and coordinated in renewal retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supported review and acceptance or denial of new or renewal business.
- Built strong relationships with Agents, brokers and clients for constructive communications.
Education
B Com - Commerce And Accounting
Badruka College of Commerce
Hyderabad, India05.2005
Intermediate - Accounting
Royal Junior College
Hyderabad, India06.2002
10th - Secondary Education
Saint Joseph's High School
Solapur, India06.1999
Languages
Additional Information
1) Certificate of Appreciation for Shouldering additional responsibilities of Karnataka Region Motor underwriting .- Issued by Zonal Head · Bharti Axa General Insurance Co.Ltd
2) Successfully cleared Assessment of I Quest Program.- Issued by HR Head - Bajaj General Insurance Co Ltd
3) Certificate of Excellence for outstanding performance in Operations - Issued by CEO -Bajaj General Insurance Co Ltd
4) Certificate of Excellence for Outstanding Renewal Performance- Issued by Zonal Retention Manager -Bajaj General Insurance Co Ltd
5) Buddy Trainer - Issued by Company L & D Team has certified and qualified me to conduct Product training programs.-Bajaj General Insurance Co Ltd
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Telugu
Intermediate (B1)
Timeline
Renewals Manager Commercial Lines
Prudent Insurance Brokers Pvt Ltd
04.2022 - 02.2023
Techno Underwriter Commercial Lines
ICICI Lombard General Insurance Co Ltd
11.2021 - 03.2022
Commercial Insurance Underwriter
Bajaj Allianz General Insurance Co Ltd.
03.2018 - 10.2021
Sr Executive Motor Underwriter
Bajaj Allianz General Insurance Co Ltd.
12.2016 - 02.2018
Insurance Business Associate
Tata AIA Life Insurance Co Ltd
04.2013 - 11.2016
Senior Motor Specialist - Retail Business
Bharti AXA General Insurance Co Ltd
04.2012 - 01.2013
Senior Executive Motor Underwriter
Bajaj Allianz General Insurance Co Ltd.
06.2005 - 03.2012
B Com - Commerce And Accounting
Badruka College of Commerce
Intermediate - Accounting
Royal Junior College
10th - Secondary Education
Saint Joseph's High School
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