Dynamic logistics professional with extensive experience at Wheelseye Logistics, excelling in stakeholder management and cost reduction strategies. Proven track record in optimizing operations and enhancing team performance. Adept at data analysis and problem-solving, driving timely and reliable logistics solutions while fostering strong relationships across diverse teams.
Overview
9
9
years of professional experience
Work History
Team Leader | Supply
Wheelseye Logistics Private Limited
Gurgaon
02.2023 - Current
Assigning tasks, monitoring performance, and providing training as needed.
Leading and managing FTL freight operations across key routes and geographies.
Building and maintaining strong relationships with transporters, fleet owners, and brokers.
Collaborating closely with the technology and product teams to align operational workflows with platform features.
Monitoring KPIs and driving cost-effective, timely, and reliable logistics solutions.
Strong understanding and hands-on experience with load boards and digital freight-matching tools.
Training and support for team members, and ensuring performance targets are met.
State Operations Manager
Wheelseye Technology India Private Limited
Gurgaon
03.2021 - 01.2023
Responsible for overseeing and optimizing the day-to-day operations of the organization.
Interacting with customers (internal and external) and keeping stakeholders apprised of the process performance.
Responsible for leading and managing a huge team, their performance, expectations, and goals.
Managing and resolving escalations and issues raised by customers, and process specialists.
Effectively assigned installation and escalation orders for smooth operations, and conducted comprehensive app training sessions to ensure proficiency in installation techniques.
Stakeholder management, CX handling, ticket management, and warranty handling.
Handling customer escalations at the city level.
Daily and weekly operations management, including detailed reporting and metrics preparation.
Building a strategy for ensuring smooth operations, customer service, and inventory/stock availability, and reconciliation.
Hiring and maintaining the manpower, inventory, at different locations.
Escalation support on technical issues, and other payment inventory issues.
Expert for customer and People management, providing coaching, providing training and guidance on company policies, ensuring the team has cross functional knowledge.
Operations Executive
Flextronics Technology Private Limited
Bangalore
09.2016 - 08.2020
Very closely tracked the installation and escalation metrics to accordingly boost execution.
Testing of the new NPI test setup for switches and routers.
Handling documentation of testers' information, and finding test work instructions for the production line.
Configuring the server to copy the required files for the test setup.
Coordinated with cross-functional teams to ensure smooth operations.
Trained new employees on operational procedures and protocols.