Summary
Overview
Work History
Education
Skills
Certification
Technical Area Of Expertise
Personal Information
Disclaimer
Timeline
Generic
Bhimeswararao Aakurathi

Bhimeswararao Aakurathi

SOLUTIONS ARCHITECT – MICROSOFT 365 SERVICES/EXCHANGE/PROOFPOINT/AVEPOINT FLY
Bengaluru

Summary

Dynamic IT specialist with extensive expertise in Microsoft 365 service delivery, administration, and vendor management, consistently achieving excellence in enterprise collaboration solutions. Proven track record in delivering, administering, and optimizing Microsoft Messaging systems while effectively supervising third-party service providers to ensure superior quality and performance. Skilled in managing cross-regional operations, providing comprehensive end-user training, and spearheading process improvements to enhance operational efficiency. Committed to leveraging technical knowledge and leadership in service delivery to drive impactful results in Microsoft 365 environments.

Overview

14
14
years of professional experience
9
9
Certifications
4
4
Languages

Work History

Information Security – Architect

Sony India Software Center
04.2022 - Current
  • Designed, coordinated, and led two major knowledge acquisition projects, ensuring a smooth transition of operations into Business-as-Usual (BAU) with minimal disruption.
  • Led service delivery and quality assurance for Microsoft 365 services (Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Azure AD), and Active Directory services, acting as the primary technical escalation point for all M365 services-related issues across the organization.
  • Oversaw daily operations executed by TCS consultants, ensuring adherence to service standards, and timely resolutions.
  • Designed and managed global messaging architecture, coordinating with multiple regional teams to plan and implement organization-wide changes.
  • Identified opportunities for process automation, coordinated development, and tracked implementation to completion.
  • Owned the technical documentation process for M365 services, ensuring accuracy, consistency, and compliance with quality standards.
  • Served as Product Owner for SONY’s global data migration tools (AvePoint Fly – SaaS/Server, and Sharegate), managing tool operations and leading the migration team.
  • Acted as Associate Product Owner for secure messaging initiatives within Agile Scrum sprints, creating and managing user stories, and driving them to closure.
  • Managed the Proofpoint operations team, overseeing secure email gateway configurations, and operational performance.
  • Collaborated with global M365 technical and governance teams to enhance procedures in alignment with evolving business and security requirements.

Associate Manager

Accenture Services Limited
12.2020 - 01.2022
  • Working as a technical and managerial POD lead for Exchange Online, Teams, SPO, Exchange, Azure AD, Yammer, and other services provided by Microsoft.
  • Managing the availability of the team for supporting customers 24/7.
  • Handling client escalations and providing the required support toward customer satisfaction.
  • Defining the required process, amending it according to changes in the organization, and making sure it is followed by the team without any misses.
  • Responsible for supporting the Sony messaging infrastructure and ensuring that exchange servers are secure, accessible, and always available.
  • Responsible for attending all the sprint ceremonies and estimating the user stories according to the customer priorities.
  • Responsible for delivering the committed user stories in the sprints, providing regular updates, and coordinating with product owners, along with the scrum master, as part of the agile workforce model.
  • Responsible for estimating and quoting the efforts needed by the support team, overlooking the progress, and working towards the completion of the projects.
  • Managing weekly connects with multiple product owners, updating the latest status of the ongoing major activities, and understanding the new requirements to fulfill the expectations.
  • Worked on implementing the scanner tool for Office 365 monitoring, and making sure the services are up and running.
  • Worked on merging the multiple Yammer networks into a single network and set up the organization's single Yammer network.
  • Managing the Exchange 2010 and Exchange 2013 hybrid co-existence setup without any issues.
  • Coordinating with the client and gathering the requirements for new changes in the organization, working on implementation plans, and making sure the team is following the given guidelines.
  • Regular reviews of the KB articles created by the team and updating them in the ticket systems to keep the KB articles updated.
  • Planned and implemented the decommissioning of the legacy Lync 2010 server.
  • Collecting the ticket inflow details, finding out the automation opportunities, and working towards the completion.
  • Making sure the ticket handling quality and end-user satisfaction are met with the service provided.

Team Lead

Accenture Services Limited
09.2017 - 11.2020
  • Worked as a knowledge transfer lead and technical point of contact.
  • Responsible for the proper site connectivity between the multiple geolocation exchange servers and the ships.
  • Provided the migration plan for the exchange mailboxes, and completed pilot migrations.
  • Responsible for supporting the Saipem messaging and collaborations infrastructure, and ensuring exchange servers are secure, accessible, and available.
  • Responsible for coordinating with the client, providing the required support, and managing the support 24/7.
  • Making sure the required health checks are done on time, and sent to the client without any delay.
  • Making sure the proper shift handovers are sent to provide smooth and errorless support to customers.
  • Coordinated with the server migration team and scheduled the migration according to the plan.

Senior Analyst

Accenture Services Limited
09.2015 - 08.2017
  • Setup of the Exchange Hybrid environment in the organization, migrating the user/shared mailboxes to Exchange Online, and providing post-migration and Hypercare support.
  • Responsible for supporting the Sony messaging infrastructure and ensuring that exchange servers are secure, accessible, and always available.
  • Handling user requests on various mailbox database issues through the Remedy system and resolving them within the SLA.
  • Perform day-to-day management of Exchange 2010 tasks, troubleshoot, and resolve any production issues within the Exchange 2010 environment.
  • Monitoring the SCOM, Spotlight, and BMC alerts, and working on the issues according to the priority.
  • Troubleshooting high queue problems on the routing and mailbox servers.
  • Troubleshooting mail flow issues and the NDRs.
  • Working on Microsoft PowerShell in Microsoft Exchange Server 2010.
  • Working on disk space issues, logs, and database corruption issues.
  • Maintaining the Mailbox database's health and space issues, and fixing any issues without impacting the customers.
  • Involved in setting the Azure AD Connect during the initial setup of the tenant migration activities.
  • Involved in the migration of the domains from multiple Exchange tenants to a single tenant.
  • Involved mailbox data restorations using recovery databases on Exchange 2010.
  • Add or recreate the exchange mailbox databases whenever needed, based on the need and usage.
  • Upgrading and patching the servers based on requirements.
  • Working on the issues with the server, OCS2007/Lync 2010.
  • Working on the exchange database and queue issues.
  • Worked as an on-call support engineer, providing 24/7 support.
  • Working on Exchange Online Protection and updating the mail rules according to the requirements.
  • Creating a change request, getting approval from the change committee, and implementing the same in production.
  • Regular monitoring of Event Viewers, Security, and Audit logs in servers.
  • Prepare incident reports whenever a production issue is encountered.
  • Providing permanent fixes for recurring incidents, creating problem tickets for the same, and updating the knowledge database.

Team member

Tata Consultancy Services
04.2011 - 08.2015


  • Creating user, shared, and generic mailboxes in the environment based on the requests.
  • Creating distribution lists and security groups, and providing required permissions.
  • Handling user requests on various Outlook issues, mail issues, through the Remedy system, and resolving them within SLA.
  • Worked on the MX cutover from FOPE to EOP.
  • Perform day-to-day management of Exchange 2010 tasks, and troubleshoot and resolve any production issues within the Exchange 2003/2010 environment.
  • Performing daily health checks on all exchange servers.
  • Troubleshooting high queue problems on the routing and mailbox servers
  • Troubleshooting mail flow issues and the NDRs.
  • Working on disk space issues, logs, and database corruption issues.
  • Provided resolutions for escalated cases regarding Microsoft Exchange client (Outlook), Microsoft Outlook Web Access, and Blackberry issues.
  • Involved in migrating the users from Exchange 2007 to Exchange 2010, and Blackberry users.
  • Upgrading and patching the servers based on requirement
  • Working on issues with OCS 2007/Lync 2010.
  • Experienced in Exchange 2003 clusters and 2010 DAG issues.
  • Knowledge of Symantec Vault, Zantaz, and ZL archiving solutions.
  • Working on Microsoft Forefront Gateway solutions.
  • BlackBerry server, user management, and basic troubleshooting on BlackBerry server issues.
  • Creating a change request, getting approval from the change committee, and implementing the same in production.
  • Regular monitoring of Event Viewers, Security, and Audit logs in servers.

Education

Bachelor of Technology - CSIT

GIET
Rajahmundry, India
01.2010

Intermediate Public Examination Certificate - Maths, Physics And Chemistry

Sri Chaitanya Junior College
Eluru, India
01.2006

SSC -

Z.P. High School
Munduru, Andhra Pradesh, India
01.2004

Skills

  • M365 services/Tenant administration
  • Exchange online/On premises/Hybrid
  • Microsoft Teams
  • SharePoint Online
  • OneDrive
  • Azure AD
  • AvePoint Fly SaaS/Server
  • Proofpoint Server/SaaS
  • Sharegate
  • Active Directory
  • OCS 2007/Lync 2010/Skype for Business
  • Archiving Technologies
  • Mobile Device Management
  • Remedy on Demand/ServiceNow
  • Incident, Change and Problem management

Certification

Certified Scrum Master by Scrum Alliance

Technical Area Of Expertise

14 years and 6 Months of professional IT experience in the field of IT IS M365 service administration like (Exchange online, Microsoft Teams, SPO, OD, Azure AD and etc.) Exchange On premises Technologies like Exchange 2003/2007/2010/2013/2016 and Hybrid setup Data Migration (Tenant to Tenant and etc.) tools like AvePoint Fly and Sharegate Email Gateways like FOPE, EOP, Send mail and Proofpoint Server/SaaS. OCS 2007, Lync 2010, Skype for business and Microsoft Teams Archiving Technologies like Enterprise Vault, Zantaz and ZipLip. Basic Knowledge on Active Directory and Azure AD connect MDM services like ActiveSync, Blackberry Enterprise Server and AirWatch Tools like Messagestats (Reporting), Spotlight for Messaging (Monitoring) and Message One for Email recovery (DR). Strong Working knowledge on ITIL processes including IM, PM and CM and ticketing tools like Remedy and Service now.

Personal Information

Date of Birth: 16/04/1989

Disclaimer

I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge., Bengaluru, 2025-08-09, Bhimeswararao Aakurathi

Timeline

Information Security – Architect

Sony India Software Center
04.2022 - Current

Associate Manager

Accenture Services Limited
12.2020 - 01.2022

Team Lead

Accenture Services Limited
09.2017 - 11.2020

Senior Analyst

Accenture Services Limited
09.2015 - 08.2017

Team member

Tata Consultancy Services
04.2011 - 08.2015

Bachelor of Technology - CSIT

GIET

Intermediate Public Examination Certificate - Maths, Physics And Chemistry

Sri Chaitanya Junior College

SSC -

Z.P. High School

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Bhimeswararao AakurathiSOLUTIONS ARCHITECT – MICROSOFT 365 SERVICES/EXCHANGE/PROOFPOINT/AVEPOINT FLY