Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
BHIM KUMAR DWIVEDI

BHIM KUMAR DWIVEDI

Application Development Analyst
Nagpur,MH

Summary

Experienced Salesforce professional with over 4 years of expertise in both administration and business analysis. Adept at managing and optimizing Salesforce environments through effective configuration, customization, and maintenance. Skilled in gathering and documenting business requirements, analyzing processes, and translating them into actionable Salesforce solutions. Proven ability to manage user accounts, ensure data integrity, and develop custom workflows, reports, and dashboards. Strong analytical and problem-solving skills, complemented by excellent communication and project management abilities. Committed to continuous learning and staying current with Salesforce best practices and new features. Known for providing exceptional user support and training, driving business efficiency, and enhancing operational effectiveness through strategic Salesforce initiatives.

Overview

5
5
years of professional experience
3
3
Certifications

Work History

Salesforce System Administrator

Infosys Ltd.
07.2019 - 04.2022
  • Enhanced user experience by optimizing Salesforce system configurations and customizations.
  • Collaborated with cross-functional teams to develop customized solutions that met specific business needs.
  • Established robust security measures within the Salesforce environment by implementing role-based access controls, sharing rules, and field-level security settings.
  • Contributed to successful project implementations by leading requirement gathering sessions, designing solutions, and coordinating development efforts with stakeholders.
  • Reduced manual workload for sales team members by automating repetitive tasks through Salesforce workflows and Process Builder.
  • Managed Salesforce.com CRM including system configuration, customization, and user management.
  • Handled all basic administrative functions including user account maintenance, reports, dashboards, workflows, and other routine tasks.
  • Ensured timely resolution of technical issues by providing prompt and effective support to users across the organization.
  • Managed onboarding and offboarding of employees.

Salesforce Business Analyst

Accenture Solutions Pvt.Ltd
04.2022 - Current
  • Requirement Gathering: Collaborated with stakeholders to gather and document business requirements.
    Conduct workshops, interviews, and surveys to understand business needs and processes.
  • Analysis and Documentation: Analyze business processes and identify opportunities for improvement.
    Develop detailed functional and technical specifications.
    Create user stories, process flows, and use cases.
  • Salesforce Configuration and Administration: Configured Salesforce to meet business requirements, including custom objects, workflows, validation rules, and reports.
    Manage Salesforce security, including user roles, profiles, and permissions.
    Performing regular system maintenance, upgrades, and data management tasks.
  • Solution Design and Implementation: Collaborated with developers to design and implement custom solutions.
    Ensure solutions are scalable, maintainable, and aligned with best practices.
    Conducted testing and validation of new features and enhancements.
  • User Support and Training: Provided day-to-day support to Salesforce users.
    Developed and delivered training materials and sessions.
    Created and maintained documentation for users and administrators.
  • Project Management: Managed Salesforce-related projects, including timelines, resources, and budgets.
    Coordinated with cross-functional teams to ensure successful project delivery.
  • Data Analysis and Reporting: Developed and maintained dashboards and reports to provide insights into business performance.
    Ensured data quality and integrity within the Salesforce platform.
  • Continuous Improvement: Stay current with Salesforce updates, new features, and best practices.
    Identify and recommend opportunities for process improvement and automation.
  • Solved complex business problems through effective requirement gathering and gap analysis techniques.
  • Established strong relationships with stakeholders, leading status update meetings to ensure alignment on project progress.
  • Troubleshot issues effectively, providing prompt resolution to maintain smooth operations in a fast-paced environment.
  • Facilitated seamless integrations between Salesforce and other critical business systems for a holistic view of customer information.
  • Delivered reliable solutions, conducting thorough testing and validating system functionality before deployment.
  • Created comprehensive user guides and provided support, helping users navigate the complexities of the Salesforce platform efficiently.
  • Managed end-to-end project delivery, from requirements gathering to post-deployment support.

Education

MBA - Information Technology Project Management

NMIMS
Mumbai
04.2001 -

Bachelor of Science - Computer Application

Dr Ambedkar College Nagpur
Nagpur
04.2001 -

Skills

Salesforce Configuration

Certification

Salesforce Certified Administrator

Timeline

Salesforce Business Analyst

Accenture Solutions Pvt.Ltd
04.2022 - Current

Salesforce Certified Administrator

02-2022

Salesforce System Administrator

Infosys Ltd.
07.2019 - 04.2022

MBA - Information Technology Project Management

NMIMS
04.2001 -

Bachelor of Science - Computer Application

Dr Ambedkar College Nagpur
04.2001 -

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BHIM KUMAR DWIVEDIApplication Development Analyst