Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bhindhu Balasubramanian

Team Manager
Mettupalayam

Summary

Dynamic Team Manager at IKS Health with a proven track record in performance coaching and operational excellence. Enhanced team productivity through effective employee scheduling and mentoring, achieving significant improvements in client satisfaction. Recognized for fostering a collaborative environment and implementing quality control standards, driving consistent project delivery and employee engagement. Successfully led diverse teams to achieve project goals through effective communication and strategic planning. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets, offering 5 years of extensive leadership experience. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

18
18
years of professional experience

Work History

Team Manager

IKS Health
11.2023 - Current
  • Managed a team of 60 employees taking care of their productivity, quality, attendance, payment, and day to day activities.
  • Updated the employees' schedules in Teamwork and took care of employees' call offs, leaves, etc.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established clear performance metrics, enabling transparent evaluation of team progress. Shared the productivity metrics with the employees on a daily basis to ensure betterment everyday.
  • Proactively cross trained a few employees of the team across all the projects handled so that they can pitch in when there is less manpower.
  • Led client calls every week to understand the requirement of the clients and shared the feedback with employees to improve customer satisfaction.
  • Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
  • Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
  • Led employee relations through effective communication, coaching, training, and development.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
  • Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
  • Increased client satisfaction with timely project delivery and consistent updates.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Coached junior team members, improving their skills and confidence in their roles.

Team Lead

AQuity Solutions
09.2020 - 11.2023
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Coached team members in techniques necessary to complete job tasks.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Established and maintained quality control standards.
  • Provided coaching and mentoring to employees.
  • Facilitated workshops on advanced communication skills, significantly improving team collaboration.
  • Shared productivity metrics on a daily basis highlighting the areas of improvement.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
  • Streamlined onboarding process, reducing new hire ramp-up time.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Trainer

Acusis Software India Pvt Ltd
03.2011 - 09.2020
  • As a trainer I was responsible of handling the induction, monitoring the attendance, productivity, quality, and everything related of employees until they were handed over to production.
  • Created training modules through Learning Management System and Knowledge Presenter. Made sure the modules are updated frequently as and when required. Collaborated with subject matter experts to create accurate training content.
  • Conducted webinars on a daily basis for people outside the organization on the services the company offers to attract business.
  • Established and maintained quality control standards.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Medical Transcriptionist

SPi Technologies
09.2007 - 02.2011
  • Stayed up-to-date with medical terminology and industry trends to maintain accuracy in transcriptions.
  • Accurately documented medical dictation to record patient care records.
  • Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
  • Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency always maintaining an accuracy of 99% and above.
  • Improved turnaround time for report generation by efficiently managing transcription tasks.
  • Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results and home care forms.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Served as a reliable resource for new team members, offering guidance on best practices in medical transcription processes.
  • Reduced transcription backlog, prioritized urgent reports for immediate attention.

Education

Bachelor of Science -

Sri Ramakrishna College of Arts And Science For Women
Coimbatore, India
04.2001 -

Skills

Performance coaching

Customer focus

Operational excellence

Employee scheduling

Timeline

Team Manager

IKS Health
11.2023 - Current

Team Lead

AQuity Solutions
09.2020 - 11.2023

Trainer

Acusis Software India Pvt Ltd
03.2011 - 09.2020

Medical Transcriptionist

SPi Technologies
09.2007 - 02.2011

Bachelor of Science -

Sri Ramakrishna College of Arts And Science For Women
04.2001 -

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Bhindhu BalasubramanianTeam Manager