Bhishm Sagar
Business Head | Chief Operating Officer
Jaipur
Summary
Business Head with significant experience of successfully managing the activities of various departments concerned with the Overseas Education, Client Servicing, Sales & Marketing, Operations, Training, Product Management, Quality & Monitoring, and Digital Marketing. Comfortable working with people at all hierarchy and having an excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
CHIEF OPERATING OFFICER
Meridean Overseas Education Consultants Private Limited
Jaipur
2022.12 - Current
- Collaborate with the CEO to implement business strategies and plans that align with the short- and long-term objectives for corporate growth and evolution.
- Supervise operations, HR, accounts & marketing team to ensure all program initiatives align with the company’s core values and culture.
- Develop recruitment programs designed to fascinate the highest caliber of talent while fulfilling the needs of the organization.
- Build and maintain trust relationships with key customers, clients, partners, and stakeholders.
- Manage employees and train them in the latest leadership and technical skills so they can better serve the organizational needs.
- Provide leadership to the direct reporting members so that they take more initiative in their roles and achieve the desired growth.
- Rein resources and budget allocation efforts alongside the senior management team and C-level executives.
- Oversee the multiple regional offices and extend support to the RMs n BMs to achieve the set goals.
DIRECTOR OPERATIONS
Meridean Overseas Education Consultants
Jaipur
2020.12 - 2022.12
- Heading the entire operational activities for all the offices PAN India and overseas.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Developed systems and procedures to improve operational quality and team efficiency.
- Responsible for end-to-end business from launch of new branch to revenue generation.
Sr. BUSINESS DEVELOPMENT MANAGER
Meridean Overseas Education Consultants
Jaipur
2020.03 - 2020.12
- Heading the Jaipur branch, managing day to day operations and language center.
- Responsible for branch performance and business.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
BUSINESS DEVELOPMENT MANAGER
Oravel Stays Private Limited
Jaipur
2019.03 - 2020.01
- To maintain and improve the overall Portfolio for the Hotels/properties assigned in the territory, including the ratio of Revenue to Net Sales, Online Demand, Occupancy, Guest Experience, and Property presence.
- Generate business by on boarding new hotels on OYO platform with market network and liaison.
- Managing assigned portfolio of properties assigned in territory.
- Maintaining their average rack rate & occupancy as per the cluster.
- Close working with demand team to boost assigned hotels occupancy.
- To ensure right commercials set for the property to maximize occupancy on daily basis.
- Handling assigned hotels accounts and reconciliation.
- To ensure assigned hotels do smooth business month over month so as they stay happy and do not get churned.
- Solving their grievances with proper resolution.
- Regular visits to property to monitor infra and ambience along with property performance.
- Coaching and training property managers and hotel staff on regular visits to ensure guest experience and delight is maintained.
BUSINESS OPERATIONS MANAGER
Genera Online Pvt. Ltd
Jaipur
2016.03 - 2019.03
- To maintain and improve the overall operations for the front and back ends of the e-Commerce business, including the ratio of Revenue to Net Sales, Process improvement, Product management, Merchandising and e-Commerce analytics.
- Additionally, the role supports the CEO on a range of projects and initiatives.
- Generate and review daily reports related to product listings, daily sales, live campaigns, customer’s order query, product enquiry, customer escalations, merchandise, production/procurement & other operational work with various e-Commerce platform.
- Manage various e-commerce channel’s catalogue, orders, inventory, shipments and returns directly and with an inventory management tool i.e. Uniware (developed by Unicommerce).
- Hands on experience on Uniware in terms of listings management, channel integration, orders & inventory management and dispatch.
- Maximize consumer experience by focusing on effective training of the team and quality service to customers.
- Build processes and protocols for operations team, based on data that includes customer behavior and current shopping trends.
- Quality product integrity, which includes product presentation, proper packing procedures & up-to-date items.
- Work closely with tech integration team to smoothen/simplify the process.
- Coordinate and manage communication between Operations, Purchase, Sales and Merchandising.
- Manage and support back-end (stock) team in various operational tasks which include Order Management, Inventory Management, Quality Check, Packaging and Logistics/Shipment.
- Manage and support front-end (sales) team in various operational tasks which include Sales & Promotions, Product Listing, Order & Inventory Management on various e-Commerce portals including both B2B & B2C.
- Coordinate with photography team for various photo shoots and concept shoots.
- Manage and delegate customer service issues via email, phone, text, and customer service management system.
CENTRE MANAGER
Live Technicians Pvt. Ltd
Jaipur
2015.07 - 2016.02
- Driving business for the company, achieving sales target month over month.
- Responsible for monitoring and continually improving standards of performance and quality within the centre.
- Managing a team to the tune of 70 sales executives in a busy work environment.
- Responsible for driving sales in the center.
- On boarding new sales executives and equip them with best training.
- Work closely with front line sales team & ensure Top & Bottom line targets are achieved.
- To develop and implement strategies to achieve sales target month over month.
- Establish and implement operational policies, goals, objectives, and procedures.
- Ensuring that capacity and capability are continually planned.
- Ensuring compliance to all Business Process & Standards.
ASSISTANT CONTACT CENTER MANAGER
Teleperformance India Private Limited
Jaipur
2012.08 - 2015.03
- Driving operational improvements, achieving client set process KPIs while ensuring quality check on customer service.
- Responsible for monitoring and continually improving standards of performance and quality within the operations.
- Managing a team of 120 employees in a busy work environment.
- Establish and implement operational policies, goals, objectives, and procedures.
- Creating, managing and analyzing performance data and other information.
- Ensuring that capacity and capability are continually planned.
- Encouraging, identifying and developing best practice strategy.
- Ensuring compliance to all Business Process & Standards.
- Producing Operations manuals which define how the business is to be run.
- Working closely with VP Operations, Clients Manager, Training Manager.
TEAM MANAGER
iYogi Technical Services Pvt. Ltd
Gurugram
2010.03 - 2012.07
- Managing a team of 15 sales executives in a busy work environment.
- Ensuring achievement of sales target at individual and team level.
- Encouraging, identifying and developing best practice strategy.
- Motivating team to achieve individual targets and improve performance.
PROCESS ASSOCIATE
IBM Daksh Business Process Pvt. Ltd
Gurugram
2008.11 - 2010.03
- Ensuring achievement of process targets
- To provide maximum resolution rate to end user ensuring process quality standards
- Ensuring compliance to all Business Process & Standards.
CORPORATE SALES OFFICER
Bharti Hexacom, Airtel
Jaipur
2006.12 - 2008.11
- Handling Airtel postpaid accounts for corporate clients.
- Ensuring clients are getting premium services.
- To generate new business from existing clients and networks.
- To meet monthly sales targets.
Education
Intermediate - Science Biology
APS, Rajasthan University
Jaipur, Rajasthan 2001.03 - 2002.03
Bachelor of Science - Biotechnology
Stani Memorial College
Jaipur, Rajasthan 2003.07 - 2006.03
Skills
Business Operations
Hobbies
Book Reading
Trekking
Meditation
Personal Details
DOB: 04/05/1984
Marital Status: Married
Valid Indian Driving license: Yes
Valid Indian Passport: Yes
Timeline
CHIEF OPERATING OFFICER
Meridean Overseas Education Consultants Private Limited
2022.12 - Current
DIRECTOR OPERATIONS
Meridean Overseas Education Consultants
2020.12 - 2022.12
Sr. BUSINESS DEVELOPMENT MANAGER
Meridean Overseas Education Consultants
2020.03 - 2020.12
BUSINESS DEVELOPMENT MANAGER
Oravel Stays Private Limited
2019.03 - 2020.01
BUSINESS OPERATIONS MANAGER
Genera Online Pvt. Ltd
2016.03 - 2019.03
CENTRE MANAGER
Live Technicians Pvt. Ltd
2015.07 - 2016.02
ASSISTANT CONTACT CENTER MANAGER
Teleperformance India Private Limited
2012.08 - 2015.03
TEAM MANAGER
iYogi Technical Services Pvt. Ltd
2010.03 - 2012.07
PROCESS ASSOCIATE
IBM Daksh Business Process Pvt. Ltd
2008.11 - 2010.03
CORPORATE SALES OFFICER
Bharti Hexacom, Airtel
2006.12 - 2008.11
Bachelor of Science - Biotechnology
Stani Memorial College
2003.07 - 2006.03
Intermediate - Science Biology
APS, Rajasthan University
2001.03 - 2002.03
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