Cricket
BHOGESHWAR REDDY G
Operations Associate
Bangalore
Summary
Detail-oriented and results-driven Operations Specialist with expertise in sales support, customer service, business operations, and vendor management. Adept at managing complex processes, coordinating teams, and optimizing workflows for efficiency. Skilled in data analysis, reporting, and problem-solving to enhance operational performance. Proven ability to collaborate in dynamic, multicultural environments to drive business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, willing to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Operations Specialist
Computacenter India Pvt Ltd
Bangalore
04.2024 - Current
- Compile and analyze management reports using business intelligence tools to ensure data accuracy.
- Prioritize and coordinate work schedules, meeting stringent business and customer deadlines.
- Maintain compliance by updating operational documentation per company standards.
- Develop and implement best practices for operational efficiency and risk mitigation.
- Manage vendor relationships, contract negotiations, and IT pricing processes.
- Ensure a seamless customer experience by resolving escalations and service issues.
- Contribute to process improvement initiatives to enhance team performance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Senior Executive - Sales Coordinator
Misumi India Private Limited
Bangalore
04.2023 - 04.2024
- Spearheaded sales support operations, including quotations, order processing, and follow-ups.
- Provided technical and commercial solutions to resolve customer inquiries effectively.
- Led escalation management, ensuring timely resolution of client concerns.
- Developed and maintained accurate sales reports for performance tracking.
- Streamlined order fulfilment and prioritized urgent customer requests.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Coordinator
Structural Solutions
Bangalore
10.2018 - 04.2023
- Managed customer accounts, ensuring timely processing of purchase orders and sales inquiries.
- Generated data-driven sales reports, ensuring precision in documentation.
- Delivered technical and commercial solutions tailored to client applications.
- Utilized MS Excel for data validation, conditional formatting, and advanced reporting.
Education
Bachelor of Engineering (BE) - Mechanical Engineering
AMC Engineering College
Bangalore 01.2013 - 1 2017
Skills
Sales Support & Coordination
Customer Relationship Management (CRM)
Procurement & Vendor Management
Data Analysis & MIS Reporting
Business Process Optimization
Contract Negotiation & IT Pricing
Advanced MS Excel (VLOOKUP, HLOOKUP, Pivot Tables)
Workflow & Process Improvement
Cross-functional Team Collaboration
Interests
Trekking
Reading Manga
Timeline
Operations Specialist
Computacenter India Pvt Ltd
04.2024 - Current
Senior Executive - Sales Coordinator
Misumi India Private Limited
04.2023 - 04.2024
Sales Coordinator
Structural Solutions
10.2018 - 04.2023
Bachelor of Engineering (BE) - Mechanical Engineering
AMC Engineering College
01.2013 - 1 2017