Savitri Bhoina

Roles and Responsibilities:

• SNOW Coordinator: Evaluate quality of executive support services, which may include tasks like calendar management, travel arrangements, and document preparation.
• Evaluate quality of executive support services, which may include tasks like calendar management, travel arrangements, and document preparation
• Identify opportunities to streamline and enhance executive support processes
• Ensure compliance with company standards and policies in executive support
• Created, prepared, and delivered reports to various departments.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Managed over 20 EA's requests per day.
• Updated share point systems and databases to update client and communication records.
• Coordinated priority of support work based on client and business needs

Roles and Responsibilities :

• Managed over 100 customer calls per day live customer service calls and evaluate them based on predefined criteria
• Assess call quality, CSR professionalism, adherence to scripts, accuracy of information, and customer satisfaction
• Generate reports on quality evaluation findings for management
• Continuous Improvement : Collaborate with supervisors and CSRs to implement process improvements
• Generated standard and custom reports to provide insights into business performance
• Demonstrated high level of initiative and creativity while tackling difficult tasks
• Cultivated customer loyalty, promoted repeat business, and improved sales

Roles and Responsibilities:

• Data Verification: Verify accuracy and completeness of data and information
• Quality Assurance: Ensure data quality by identifying and rectifying errors or inconsistencies
• Documentation : Maintain records of verification processes and outcomes
• Report Generation : Generate reports on data quality and verification results
• Compliance : Ensure compliance with data quality and verification standards
• Process Efficiency: Identify opportunities to optimize verification processes for efficiency and accuracy.

Roles and Responsibilities:

• Develop and maintain automated test scripts for web applications
• Testing : Perform various types of testing, including unit testing, integration testing, and user acceptance testing
• Defect Reporting: Identify and report software defects and issues
• Continuous Integration/Continuous Deployment (CI/CD):
• Implement and maintain CI/CD pipelines for automated testing
• Performance Testing : Assess and optimize performance of web applications
• Security Testing : Conduct security testing to identify vulnerabilities
• Documentation : Maintain clear and organized test documentation
• Collaboration : Work closely with web developers and QA teams to ensure software quality

Roles and Responsibilities:

• Conducted security audits to identify vulnerabilities
• Investigated and resolved incidents of unauthorized access to sensitive information
• Executed penetration testing to identify security weaknesses and develop disaster recovery plans
• Implemented security measures to reduce threats and damage related to cyber attacks
• Analyzed network traffic and system logs to detect malicious activities
• Researched and developed new computer forensic tools
• Reviewed violations of computer security procedures and developed mitigation plans

GPA: 64%