BHOJ CHETRY
Bokajan
Summary
Dynamic Business Head with a proven track record at Khatri Aroma Industry, excelling in employee engagement and strategic planning. Successfully drove market share growth through innovative solutions and effective team development. Renowned for problem-solving abilities and leadership skills, fostering high-performing teams that consistently achieve ambitious goals.
Overview
13
13
years of professional experience
Work History
Business Head
Khatri Aroma Industry
Bokajan
04.2024 - Current
- Developed high-performing team members through effective coaching, mentoring, and performance evaluations.
- Set and monitored annual budgets for departments and the entire business.
- Drove organizational change by leading the implementation of new technologies and systems for improved productivity.
- Streamlined costs through proactive examination and improvement of operations.
- Established and managed monthly, quarterly and yearly sales plans.
- Applied expertise in strategic planning that allowed us to outpace our competition in terms of market share growth or profitability.
- Cultivated a positive work environment that promoted employee engagement, teamwork, and high levels of job satisfaction.
- Led cross-functional teams to achieve successful project completion within tight deadlines.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Production and Sales Head
Khatri Enterprise
Diphu
02.2017 - 03.2024
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
- Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Attended industry events and conventions to explain sales opportunities.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Customer Service Manager
IndusInd Bank Ltd
Kohima
04.2015 - 12.2016
- Company Overview: IndusInd Bank is a leading Indian private sector bank providing a comprehensive suite of banking and financial products to corporate, retail, and government clients
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Increased efficiency in handling customer inquiries by implementing advanced CRM system.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- IndusInd Bank is a leading Indian private sector bank providing a comprehensive suite of banking and financial products to corporate, retail, and government clients
Customer Service Officer
ICICI Bank Ltd
Dimapur
05.2012 - 04.2015
- Company Overview: ICICI Bank is a leading Indian private-sector bank offering a comprehensive range of financial services to retail, small, and medium enterprises, and corporate customers
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- ICICI Bank is a leading Indian private-sector bank offering a comprehensive range of financial services to retail, small, and medium enterprises, and corporate customers
Education
MBA - Business Administration with specialization in Finance
Sikkim Manipal University
Gangtok, Sikkim, India05.2015
PGDBO - Diploma in Banking Operation along with Internship in ICICI Bank Ltd
NIIT IFBI
Guwahati, Assam, India09.2012
B.sc.IT - Science in Information Technology with 1st Class Honors
Dibrugarh University
Guwahati, Assam, India07.2011
Skills
- Employee engagement
- Interpersonal Skill
- Problem-Solving
- Adabtibility
- Time Management
- Conflict Resolution
- Team development
- Leadership skills
Projects
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Languages
- English
- Hindi
- Nepali
- Assamese
Personal Information
Title: Team Leader
Languages
English
First Language
Hindi
Proficient (C2)
C2
Nepali
Proficient (C2)
C2
Timeline
Business Head
Khatri Aroma Industry
04.2024 - Current
Production and Sales Head
Khatri Enterprise
02.2017 - 03.2024
Customer Service Manager
IndusInd Bank Ltd
04.2015 - 12.2016
Customer Service Officer
ICICI Bank Ltd
05.2012 - 04.2015
MBA - Business Administration with specialization in Finance
Sikkim Manipal University
PGDBO - Diploma in Banking Operation along with Internship in ICICI Bank Ltd
NIIT IFBI
B.sc.IT - Science in Information Technology with 1st Class Honors
Dibrugarh University
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