Bhola Kumar Gupta
Senior Engineer
New Delhi
Summary
Senior Engineer having around 12.5 years of experience on various roles and technologies like Operation Management, Project Implementation, Team handling, Production Application Support, Developer, Tester, ETL processes for large-scale data warehouses using Informatica Powercenter, PL/SQL, Postgre SQL, Python. AWS Cloud Computing services, Unix, HP-ALM, CAWA, Jira, GitHub, Service Now.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Senior Engineer
Tata Consultancy Services
New Delhi
9 2023 - Current
- Responsible for leading development and Support team to provide smooth deliveries.
- Customer interaction to gather their requirements and provide solutions.
- Experience of migration of legacy On-premises applications to Cloud platform.
- Collaborated with stakeholders to define project requirements, establish goals, and develop actionable strategies for success.
- Develop, test, Implement new software programs through CICD.
- Collaborated with all stakeholders to facilitate successful project completion.
- Test, maintain and recommend software improvements to ensure strong functionality and optimization
- Responsible to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
- Identify ideas to improve system performance and impact availability.
- Responsible to bring automation to avoid repetitive works.
Developer
Tata Consultancy Services
New Delhi
05.2019 - 09.2023
- Develop, test, Implement new software programs.
- Worked on creation of mappings/sessions/workflows from retrieving Data from source AWS Data Lake and loading in Oracle.
- Worked on RCAs, data lineage and Mapping Documents
- Clearly and regularly communicate with management and technical support colleagues.
- Test, maintain and recommend software improvements to ensure strong functionality and optimization
- Work with team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
- Identify ideas to improve system performance and impact availability.
- Code deployment from DEV to QA and QA to PRD environments.
- Working on Syncing up code on GitHub.
- Creation of automation test scripts on DVO & HP ALM and performing execution of those test scripts.
- Working on Job creation and scheduling on CAWA.
- Performed unit testing at various levels of ETL and actively involved in team code reviews.
Lead
Tata Consultancy Services
New Delhi
09.2017 - 05.2019
- Project Implementation & Team Handling
- Manpower hiring & coordination with third party company (Aargee Staffing Services Pvt. Ltd.) for releasing offer letter to new associates, termination, full & final settlement & etc.
- Processing associate’s attendance for salary releasing.
- Business Analysis
- Suggestion for Process Improvement
- Drive to get 100% FTR in application file processing and reduce discrepancies % at Frontend Executive (FE) level.
- Consistently train our FE’s on Two Wheeler Loan Policies changes.
- Providing various operational reports both detailed and summarized using MS – Excel tools.
- Coordination with Production support team during technical issues & server up & down time to resume services.
- Coordination with Backend team and Frontend team.
- UAT testing of applications at field level.
- Liaising with Channel Partners
- Manage all operational works
- Regular meeting with client for business and understanding their needs for betterment of operations.
- Reporting directly to Group Leader & Project Manager.
Assistant BC Manager
Future Focus InfoTech Pvt. Ltd.
Lucknow
07.2011 - 07.2016
- Settings up of BC’s (Business Correspondents).
- Giving training to BCs (Business Correspondents) and VLEs (Village Level Entrepreneurs) for using of basic application like customer enrollments, financial transactions, fund transfer, Insurance enrollments, through E-KYC enrollments and AEPS (Aadhaar Enabled Payment System)
- Train employees on using installed systems in hassle free and productive manner.
- Training of CSC e-governance sub vendors (CMS Computers Ltd., Vayam technologies Ltd., Shree Sahaj E-Village Ltd. and Reliance Communication), FIA Global, NICT, NIELIT trainers for using KIOSK application, installation & configuration of devices.
- Giving training to our internal TSP (Technical Support Provider) for installation/uninstallation of Unix based application and upgradation of patches in POS (Point of Sale) devices.
- Uptime for devices
- UAT testing of applications at field level,
- Setting up targets on FI activities
- Liaising with Channel Partners
- Driving enrollments/transactions/card activations on ground
- Monitoring team of Local BC Managers/Block Coordinators/TSPs /Field Business Correspondents at Village level
- Achieve monthly/quarterly targets
- Manage all operational works.
- Provide front end technology & technical services.
- Providing various operational reports both detailed and summarized using MS – Excel, PPT, etc tools.
- Reconciliation of cash In-hand transactions with coordination of Bank branches & FBCs.
- Creating Agent & Kiosk Ids and mapping of POS devices to terminals through given application.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Directly touch base with database back-end team Mumbai for any queries related to data, application issues and sever UP & DOWN time to resume the work in field.
- Regular meeting with client for business and understanding their needs for betterment of operations.
- Reporting directly to Project Manager & State Head of FI Operation of UP and Uttrakhand.
Field Executive
Eyeglobal Technologies Pvt Ltd
Lucknow
01.2011 - 06.2011
- Training of BC’s for using basic application like customer enrollments, financial transactions, fund transfer, Insurance enrollments.
- Training to TSP (Technical Support provider) for installation of Unix based application and upgradation of patches.
- Train employees on using installed systems in hassle free and productive manner.
- Uptime for devices.
- Liaising with Channel Partners
- Provide front end technology & technical services.
- Directly touch base with database back-end team of TCS for any queries related to data, application issues and sever UP & DOWN time to resume the work in field.
- Reporting directly to Project Manager of FI Operation of UP and Uttrakhand
- Delivered exceptional customer service by resolving issues promptly, leading to positive feedback from clients and repeat business.
Education
Bachelor of Science - Infrastructure Management Services
Sikkim Manipal University
08.2007 - 07.2010
Skills
Digital : Amazon Web Service (AWS) Cloud Computing
Certification
Leadership Business Skills and Cultural : Corp Functions Curriculum, Version-1.0, 03/06/24
Awards
- Contextual Master Award, 05/31/24
- Elevate Wings Award, 05/18/24
- Feedback Influencer Certificate, 10/09/23
- Received Service & Commitment Award for Excellence
- Received many On the Spot , Best Team Awards and Appreciations Notes.
Timeline
Leadership Business Skills and Cultural : Corp Functions Curriculum, Version-1.0, 03/06/24
03-2024
Program management: Intermediate, Version-1.0, 03/05/24
03-2024
Delivery management - RiO: Foundation, Version-1.0, 12/23/23
12-2023
AWS Solution Architect Associate Level
01-2023
Developer
Tata Consultancy Services
05.2019 - 09.2023
Lead
Tata Consultancy Services
09.2017 - 05.2019
Assistant BC Manager
Future Focus InfoTech Pvt. Ltd.
07.2011 - 07.2016
Field Executive
Eyeglobal Technologies Pvt Ltd
01.2011 - 06.2011
Bachelor of Science - Infrastructure Management Services
Sikkim Manipal University
08.2007 - 07.2010
Senior Engineer
Tata Consultancy Services
9 2023 - Current
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