Bhoomika Manohar
Summary
Dynamic Transition Operations Specialist with a proven track record at Infosys BPM, enhancing operational efficiency through innovative workflow strategies. A subject matter expert in stakeholder management and team leadership, I successfully managed complex transitions, ensuring data accuracy and quality assurance while fostering collaboration across departments. Proficient in MS Office, I drive impactful results.
Overview
5
5
years of professional experience
Work History
Transition Operation Specialist
Infosys BPM
07.2024 - Current
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Transitioned various process from different organizations.
- Enhanced data accuracy by overseeing transition to new data management system, minimizing errors.
- Managed end to end transition of Microsoft finance team from Microsoft to Infosys.
- Improved stakeholder communication by establishing regular update framework, keeping all parties informed of project progress and outcomes.
- Collaborated with various departments to develop integrated solutions addressing organizational challenges.
- Conducted governance call to brief in-depth competitor analysis to inform strategic positioning and product development.
- Coordinated cross-functional teams for successful project execution and timely delivery of services.
- Forecasted resources for the transitions that are due in near future.
- Provided training and mentorship to junior staff members, contributing to overall team success.
Senior Analyst
Tesco
11.2022 - 07.2024
- Established and led a team in Bengaluru to handel the process transition from the UK.
- Subject matter expert in process transitions, established risk management framework, ensured quality assurance and reporting.
- Took charge of PMO and governance responsibilities, overseeing key meetings and ensuring effective collaboration.
- Took ownership of transition process from UK stakeholders to Tesco Bengaluru successfully training local colleagues.
- Generated SOP documents and process maps to streamline all transition processes.
- Maintained high quality standards by conducting routine checks during transitions.
- Conducted monthly review with clients and stakeholders to identify transition improvements, timely interaction and feedback.
- Ensured successful adherence of all TAT and SLA benchmarks during transition process.
- Implemented efficient resource allocation strategies based on industry benchmark.
- Utilized process data to generate reports and articulate ideas ad viewpoints to senior management.
- Worked with project teams in implementing and testing systems against requirement for error deduction and quality assurance.
- Understood and negotiated needs of various stakeholders, controlling changes to minimize scope creep and cost overruns.
- Led crossfunctional teams to implement analytical solutions, enhancing opperational efficiency.
- Analyzed complex data sets to identify trends, providing strategic insights for business improvements.
Associate Distribution Operations
Tesco
08.2021 - 11.2022
- Investigated missing stock and discrepancies between Suppliers and Depots to ensure accurate invoicing.
- Managed end-to-end process for order-raising of printing materials in-store and depot.
- Managed a 24/7 generic mailbox.
- Utilized professional expertise in space planning and requirements to generate store demand
- Successfully ensured timely movement of goods from the DCs to all Tesco stores across the UK
- Ensure optimal conditions in stores by adjusting temperatures and maximizing available space for new goods from DCs
Associate Buying Operations
Tesco
04.2020 - 08.2021
- Managed price and promotion policy compliance
- Successfully handled client contracts
- Liaised with both internal and external clients to ensure compliance
- Served as a trusted advisor to enhance stakeholder engagement
- Proactively maintained accuracy in supplier query resolution and upheld audit standards
- Contributed to the business's ability to make viable decisions for seamless trade
- Established and maintained a diverse range of promotional activities on a regular basis
- Conducted peer review of promotion statuses
- Developed and maintained strong engagement and mutually beneficial relationships with key internal business stakeholders
Education
Bachelor of Commerce - Accounting And Finance
Bangalore University
Bengaluru, India08-2019
Skills
- MS Office
- Mainframe
- Zendesk
- Team Management
- Stakeholder Management
- Creative thinker
- Decision making
- Subject matter expert
Achievements
Automated the post-transition process, reducing resource count from 10 to 8.
Conducted a time study leading to an increase in team efficiency from 78% to 85%.
Implemented and maintained regular quality control checks to elevate team quality from 89% to 97%
Achieved significant improvement in training efficiency by streamlining processes and reducing training time to just 8 days.
Increased team efficiency from 85% to 94% by creating a dashboard and minimizing leakage.
Duly honored with the versatile Marvel award as well as the spotlight award for exceptional contributions
Streamlined operations by successfully implementing 'EVERY DAY LOW PRICE' process
Maintained 98% accuracy in all processes worked during this period.
Timeline
Transition Operation Specialist
Infosys BPM
07.2024 - Current
Senior Analyst
Tesco
11.2022 - 07.2024
Associate Distribution Operations
Tesco
08.2021 - 11.2022
Associate Buying Operations
Tesco
04.2020 - 08.2021
Bachelor of Commerce - Accounting And Finance
Bangalore University
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