BHOOMIKA M K
Service Desk Engineer
Mysore
Summary
To work for an organization that provides me the opportunity to improve my skills and knowledge to growth along with the organization objective.
Overview
20
20
years of post-secondary education
2
2
Languages
Work History
Service Desk Engineer
Full Time
08.2024 - 01.2025
• Working as Service Desk Profile.
● Answering phone calls, obtain necessary information from users to adequately describe the request or problem reported and put it into the tracking tool.
● Unlocking password and helping to reset the password
● For HR related Issue based on that escalating to their team
● Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.
● Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue.
● Taking the user acknowledgement before closing the ticket ID.
● Interacting and escalate issue with senior and follow end to end resolution.
Education
Bachelor of Science - COMPUTER SCIENCE
G. Madegowda Institute of Technology
Bharathinagar, Mandya dt 04.2001 - 01.2021
Standard XII - PCMB
Sadvidya Composite PU College
Mysore, KarnatakaStandard X - NA
Vivekananda Kannada & English Medium High School
Internship
Full stack development internship, Done with full stack development in that the designing of Ecommerce website.
Personal Information
- Father's Name: Kumar M M
- Mother's Name: Veena T K
- Date of Birth: 10/21/98
- Gender: Female
- Nationality: Indian
Disclaimer
I hereby declare that the above given information is true to the best of my knowledge. I hold the Responsibility of the above-mentioned Information.
Timeline
Service Desk Engineer
Full Time
08.2024 - 01.2025
Bachelor of Science - COMPUTER SCIENCE
G. Madegowda Institute of Technology
04.2001 - 01.2021
Standard XII - PCMB
Sadvidya Composite PU College
Standard X - NA
Vivekananda Kannada & English Medium High School
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