Bhoomika Saini

Airbnb

04.2017 - Current

CX Specialist (2017-2020)
Love Ambassador (20217-currently)
Trainer (2020-2022)
Senior Training Business Partner (2022-currently)
Delivered trainings for Volume tiers, Safety and Claims
Maintained updated curriculum materials in accordance with changing industry standards.
Facilitated team building activities designed to foster collaboration among team members.
Provided guidance and mentorship to trainers and instructional designers.
Evaluated instructional design materials prior to use in order to ensure accuracy and relevance.
Supported other departments within the organization by providing specialized training services upon request.
Conducted needs assessments identifying gaps in ambassadors knowledge and skills.
Conducted post-training evaluations with participants to assess effectiveness of instruction.
Managed multiple projects simultaneously while adhering to established deadlines.
Served as a resource for learners regarding course material, policies, procedures.
Managed training center functions, including development, and implementation of curriculum.
Developed and enhanced assessment systems to evaluate instructor, course, and learner performance.
Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Supervised and evaluated trainers, providing referrals for skill development trainings.
Managed training resources and devised strategic plans.