Bhoomika Saini
Gurgaon
Summary
To apply my knowledge and skill to serve, help and benefit my Organization and mankind. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Senior Trainer
Airbnb
04.2017 - Current
- CX Specialist (2017-2020)
- Love Ambassador (20217-currently)
- Trainer (2020-2022)
- Senior Training Business Partner (2022-currently)
- Delivered trainings for Volume tiers, Safety and Claims
- Maintained updated curriculum materials in accordance with changing industry standards.
- Facilitated team building activities designed to foster collaboration among team members.
- Provided guidance and mentorship to trainers and instructional designers.
- Evaluated instructional design materials prior to use in order to ensure accuracy and relevance.
- Supported other departments within the organization by providing specialized training services upon request.
- Conducted needs assessments identifying gaps in ambassadors knowledge and skills.
- Conducted post-training evaluations with participants to assess effectiveness of instruction.
- Managed multiple projects simultaneously while adhering to established deadlines.
- Served as a resource for learners regarding course material, policies, procedures.
- Managed training center functions, including development, and implementation of curriculum.
- Developed and enhanced assessment systems to evaluate instructor, course, and learner performance.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Supervised and evaluated trainers, providing referrals for skill development trainings.
- Managed training resources and devised strategic plans.
Sr.CCP
American Express
10.2015
Travel Associate
Interglobe Technologies Expedia
05.2013
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
MDU
Rohtak01-2012
High School -
Colonel's Central Academy
Gurugram01-2008
Skills
- Innovative
- Leadership
- Flexibility
- Patience
- Training and mentoring
- Developing lesson plans
- Training delivery
- Assigning Work
- Designing teaching aids
- Data Analytics
- Curriculum Design
- Employee Onboarding
- Learning Management Systems
Affiliations
- Travelling and making connections
- Meditation
- Practicing yoga
Timeline
Senior Trainer
Airbnb
04.2017 - Current
Sr.CCP
American Express
10.2015
Travel Associate
Interglobe Technologies Expedia
05.2013
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
MDU
High School -
Colonel's Central Academy
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