BHUMI PATEL

• Managed check-in and check-out processes efficiently for all visitors.
• Handled guest inquiries and resolved issues promptly and professionally.
• Microsoft office suite (word, excel), Google workspace, CRM software, Data management, conflict Resolution.
• Day-to-day, Weekly, Monthly report submission, multi-line phone system.

• Assisted customers with inquiries and resolved issues efficiently.
• Utilized CRM software to track customer interactions and feedback.
• probe for understanding and resources to appropriately provide resolution to the customer.
• Provide exceptional customer service and resolved escalated customer complaints in a timely manner.
• Maintained positive working relationship with fellow staff and management.

Coordinated daily operations and schedules for executive team efficiency.

• Developed and updated internal documents, enhancing information accessibility.
• Assisted with onboarding new employees; distribution of employee documentation.
• Handled day-to-day operational matters efficiently, auditing data and Ensuring compliance with all processes.

• Collaborated with design teams to create engaging digital content.
• Managed SEO activities including keyword research, link building and content optimization.
• Analyzed website traffic data to identify user behavior trends.
• Assisted in optimizing SEO strategies for increased search visibility.
• Developed targeted social media campaigns to enhance brand awareness.
• Identify the latest Trends and Technologies Affecting Industry.
• Plan & manage social media platforms.