Bhumi Shah
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Nordia
Saint John
06.2023 - 09.2023
- Provided technical assistance to customers through phone, email and chat support.
- Monitored customer feedback to ensure high levels of satisfaction.
- Recommended upgrades or additional features that could enhance user experience.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
Insurance Agent
TD Bank
Saint John
03.2022 - 06.2023
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Maintained accurate records of all insurance transactions using computer software systems.
Supervisor
Dairy Queen
Saint John
05.2021 - 10.2022
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
Customer Service Representative
Irving Oil
Saint John
10.2021 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Crew Member
Mcdonald's
Saint John
09.2019 - 10.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Assisted management team with inventory counts of food products and beverage supplies.
Crew Member
Dairy Queen
Saint John
12.2019 - 05.2020
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
Diploma In Electronics Engineering Technology -
New Brunswick Community College
Saint John, Canada06-2021
Bachelor of Technology in Electrical Engineering -
Uka Tarsadia University
Bardoli, India06-2018
Diploma in Electronics And Communication Engineering -
Gujarat Technological University
Bardoli, India06-2015
Skills
- Application Support
- User Support
- Systems Analysis
- Customer Service
- Technical Support
- MS Office Proficiency
Contact
- If cell phone is not reachable please contact me on my email.
Timeline
Technical Support Representative
Nordia
06.2023 - 09.2023
Insurance Agent
TD Bank
03.2022 - 06.2023
Customer Service Representative
Irving Oil
10.2021 - 03.2022
Supervisor
Dairy Queen
05.2021 - 10.2022
Crew Member
Dairy Queen
12.2019 - 05.2020
Crew Member
Mcdonald's
09.2019 - 10.2021
Diploma In Electronics Engineering Technology -
New Brunswick Community College
Bachelor of Technology in Electrical Engineering -
Uka Tarsadia University
Diploma in Electronics And Communication Engineering -
Gujarat Technological University
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