Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic
Bhumi Thakur

Bhumi Thakur

Near Nathu Farm

Summary

Dedicated and highly organized Executive Assistant with 2.6 years of experience supporting senior executives in fast-paced environments. Proven ability to manage complex schedules, coordinate travel arrangements, and streamline office operations to enhance productivity. Strong communicator with exceptional interpersonal skills, adept at building relationships with stakeholders at all levels. Proficient in Microsoft Office Suite and project management tools, with a keen attention to detail and a commitment to confidentiality. Eager to contribute to a dynamic team and support organizational goals effectively.

Overview

3
3
years of professional experience

Work History

Technical Support Executive

Edunext Technologies Pvt. Ltd.
Noida
05.2022 - Current
  • Manage complex calendars and scheduling for management, ensuring efficient time management and prioritization of appointments.
  • Coordinate travel arrangements, including flight bookings and itineraries, to facilitate seamless business trips.
  • Prepare and organize meeting agendas, minutes, and follow-up materials, enhancing communication and ensuring actionable outcomes.
  • Act as a liaison between the executive and internal/external stakeholders, fostering positive relationships and effective communication.
  • Implement office procedures and systems to improve efficiency and support daily operations.
  • Provided technical support to customers via phone, email and online chat.
  • Tested and evaluated new technology for potential use in the business.
  • Developed and maintained customer relationships through effective communication and problem solving skills.
  • Diagnosed hardware and software issues on various platforms such as Windows, Mac OS X and Linux operating systems.
  • Resolved technical queries related to product features, functionality, installation and configuration of software applications.
  • Conducted remote sessions using remote access tools to investigate system errors.
  • Provided technical advice regarding the purchase of new products or services based on customer requirements.
  • Created detailed documentation of technical problems encountered by customers and solutions provided.
  • Reported any recurring technical issues to management for further investigation and resolution.
  • Ensured compliance with quality standards set by the company when providing technical support.
  • Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
  • Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
  • Established continuous improvement initiatives to achieve KPIs.

Education

Bachelor of Arts - Public Administration

SGVU-Jaipur
Jaipur Rajasthan
11-2023

Skills

  • Calendar Management: Proficient in scheduling and coordinating appointments and meetings
  • Travel Coordination: Experience in arranging travel logistics, including flights, accommodations, and itineraries
  • Document Management: Skilled in preparing reports, presentations, and correspondence
  • Software Proficiency: Knowledge of Microsoft Office Suite
  • Time Management: Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment
  • Communication: Strong verbal and written communication skills for interacting with executives, staff, and external stakeholders
  • Adaptability: Capable of handling unexpected challenges and changes in priorities with ease
  • Collaboration: Experience working effectively in team settings, supporting executive leadership and colleagues
  • Confidentiality: Understanding the importance of discretion and maintaining confidentiality with sensitive information
  • Project Management: Familiarity with managing projects from inception to completion, ensuring all aspects are executed smoothly
  • Event Planning: Experience in organizing meetings, conferences, or corporate events

Affiliations

  • Volunteering: Actively participating in local charities or community service projects, such as food drives or environmental clean-ups.
  • Mentorship: Serving as a mentor or tutor for students, helping them develop skills and confidence.
  • Music: Playing a musical instrument or participating in a band, which demonstrates creativity and dedication.
  • Spiritual Singing: Engaging in spiritual or choral singing, promoting community, expression, and personal fulfillment.

Accomplishments

  • Client Care Award
    Recognized for exceptional service and commitment to client satisfaction, demonstrating the ability to exceed expectations and foster positive relationships.
  • Volunteer Recognition Award
    Received recognition for outstanding commitment and contributions to community service through

Languages

Hindi
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Technical Support Executive

Edunext Technologies Pvt. Ltd.
05.2022 - Current

Bachelor of Arts - Public Administration

SGVU-Jaipur

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Bhumi Thakur