Bhumika Joshi

Roles and responsibilities:

• Working on cash mailbox, handling queries for pensions for Ireland customers.
• Working on pension portal for creating new user by which customers can see their pensions contributions.
• Additional responsibilities like allocation of work and handling queries of team members.

Achievement

• On the sport award for extra work by clearing backlog

• Processing Bounce Back Loan for HSBC customer of UK region on PeopleSoft
• Preforming all the prechecks and ensuring that the customer is eligible for BBL
• Adhere to defined SLA’s in processing case and responding to additional requests
• Handling queries of team members by providing solution.

Achievements

• Star Performer of the month for the month of January-2021.

• Performing Document Controller Role for Woodside
• Processing and Uploading of documents in Woodside Software like TeamBinder, DCP and Drims 2
• Adhere to defined SLA’s in processing transactions, responding to customer requests
• Ensure that document uploaded in software matches information received by project Engineer
• Handling Admin activities for Team Binder Software like give access to vendor or Project Engineer, creating account of new user in TeamBinder, adding reviewers and reviewer coordinator for documents and ensuring proper workflow of document
• Migrating documents from TeamBinder to DCP or Drims2 as required by the client.

• Supporting Dow chemicals by handling HR Data management
• Processing various activities in PeopleSoft like Hires, Company change, location changes, Promotion and Separation of the employee
• Enter personnel/employment data into the company’s HR system (PeopleSoft)
• Adhere to defined SLA’s in processing transactions, responding to customer requests
• Ensure that data recorded in the system matches information received
• Handling with country specifics criteria.

• Handling one of the function of Supply Chain Management know as CAMP
• Facilitating Root Cause Analysis for where the failure occurred in SCM along with corrective and preventive action
• Providing the reports to the client through which they decide the success ratio of their business
• Handling Queries by providing solution in quick turnaround time.

• Responsible for Pre-market research of FMCG products for German clients
• Converting and comparing the raw data into potential output through excel and power point
• It includes comparison of sales and promotional figures
• Additionally, we work on change request which comes from end-client requirement
• These change requests are related to addition and deletion of products
• Providing the reports to the client through which they decide the success ratio of the particular brand and the next promotional schemes
• Handling Queries by providing solution in quick turnaround time.

• Sourcing candidate and calling for interview
• Interviewing candidate and coordinate with respective HOD
• Joining formalities with candidate and reference check of candidate
• Induction of Employee, introducing candidate to the company and to the respective department
• Preparing MIS Reports like Joining tracker, Recruitment tracker
• Maintain Training records and scheduling Training
• Support in attendance, Payroll and Performance review.