Bhumika M.R
Shimoga
Summary
Results-driven professional with expertise in customer service and relationship building. Skilled in communication strategies and problem-solving, contributing to improved service processes and positive customer interactions. Committed to fostering a collaborative team environment. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Teleperformance
Banglore
12.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and recommendations to enhance customer experience.
- Collaborated with team members to improve service processes and communication.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Maintained knowledge of current sales promotions and new product releases.
- Mentored junior team members and managed employee relationships.
- Updated databases with new and modified customer data.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Education
Associate of Arts - B.A in Arts
Saandeepani English Medium High School
Shivamogga08-2023
Skills
- Customer service
- Conflict resolution
- Data management
- Team collaboration
- Product knowledge
- Communication strategies
- Problem solving
- Process improvement
- Relationship building
Languages
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Timeline
Customer Service Associate
Teleperformance
12.2024 - Current
Associate of Arts - B.A in Arts
Saandeepani English Medium High School