Bhumika Ohri
Delhi,DL
Summary
Highly motivated and pace setting Technology Executive. More than seven years of experience in Implementing and selling SAAS Cloud based CRM solutions (Technology - SAP) for companies such as Accenture, Infosys, Birla soft and SAP. Helping businesses as a Trusted advisor during their Customer Experience / Digital transformation Journey. Expert in Business Processes for multiple industries including Utilities, Supply chain, Manufacturing, Telecom, and Retail. Equipped with functional ERP backend knowledge (all modules).Well known for succinctly articulating CX/ CRM/ERP/Cloud / industry best practices to business / technical users. I take pride in being a Subject Matter Expert in Digital, Customer Experience & Industry Skills, Solution Architecture, Cloud Native, Sales Deal Execution across industries. She is trained in Presales, Design Thinking, Business Process, Implementation using Agile, Product management, Requirement gathering / analysis, Development management, stakeholder management. Well equipped with cloud computing concepts and latest Digital transformation trends. Decent knowledge about competitor’s knowledge. Bhumika aims to be young women Innovation / Digital business leader where she can inspire her clients and customers regarding the importance of Digital transformation and articulate the business benefits / ROI for digital implementation projects and helping them during Strategic Transformation Roadmaps.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CX Functional Lead /Technical Solutions Consultant
Accenture Solutions Private Ltd
Gurgaon
06.2023 - Current
- Helping businesses to connect strategies to execution with the help of Process and technology transformation.
- Responsible for Solution Designing, Prototyping, Business blueprinting, Project Preparation and Implementation / Delivery phase .
- Aligned with Internal capability Presales activities
- Functional Lead for Myconcerto asset building initiatives using SAP Technology.
- Enhanced project efficiency by streamlining processes and implementing automation tools.
- Requirement Gathering and mapping business challenges with technology, Scoping of the solution, Effort estimation , Configuring the solution as per the requirements
- Led cross-functional team for successful system implementation, ensuring seamless end-user experience.
- Improved client satisfaction with timely delivery of high-quality project results.
- Developed comprehensive project plans to achieve desired outcomes within budget constraints.
CX Presales Specialist
SAP India Pvt. Ltd.
New Delhi
09.2021 - 03.2023
- Supporting Internal Sales Team in end-to-end deal cycle
- Developed strong client relationships through consistent communication and attentive service.
- Gained customer trust through simple product demonstrations and explanations of cost-saving potentials.
- Configuring the products for customized demo and Proof of concept for customers for use cases identified in the customer journey mapping.
- Performed solution engineering for customers and help them identify the best suited products as per their business process.
- Solution Architecture (Future State) with benefits and ROI analyses
- Business Case Presentations
- Demand generation event speaker – CX Events
Senior Associate Consultant
Infosys Ltd.
Gurgaon
05.2021 - 09.2021
- Helping businesses during their Digital Transformation Journey
- Enhanced client satisfaction by providing tailored solutions and personalized guidance throughout the consulting process.
- Functional Consultant –CX Solutions
- Requirement Gathering, Solution Blue Printing, Fit Gap analysis, Business Configurations in Product, Integration functional support.
- Prepared User stories and Prioritization Sheet with Effort estimation
- Integrating cloud SAAS Based applications with on premise / Cloud ERP Systems
- Product Demos
- Testing Solution
- Internal Presales Support – Responding to RFI/RFP Requests
- Collaborated with cross-functional teams to identify opportunities for process improvement and implement changes.
IT Technology Senior Consultant
Birlasoft Ltd
Noida
06.2020 - 05.2021
- Enhanced system efficiency by implementing cutting-edge IT solutions and best practices.
- Worked on Implementation Projects – CX Solutions (SAP Technology)
- Conducting Workshops - Requirement gathering – Blueprinting
- Fit gap analysis – Configurations – Process flow diagrams using MS Vision
- Integration and Data Architecture. User Stories Requirement sheet. Effort estimation.
- Presales support for RFI/RFP Requests.
- CX Product configurations and Demos
- Developed customized software solutions to address unique client needs, resulting in improved user experience and satisfaction.
- Collaborated with cross-functional teams to successfully complete large-scale technology projects on time and within budget.
Application Engineer
Accenture Solution Pvt.Ltd
Gurgaon
11.2016 - 06.2020
- Enhanced system performance by optimizing software applications
- Developed custom solutions for clients, improving overall operational efficiency
- Requirements gathering - Functional Design writing.
- Configure / integrate Cloud solutions with on-premises/ cloud ERP using middleware.
- Workflow designing (TO BE state of the client software solutions)
- Serving as a business analyst between developers and Business stakeholders .
- Collaborated with cross-functional teams to design and implement innovative technical solutions.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Maharaja Agrasen Institute of Technology ,GGSIPU
Rohini, Delhi , India05.2016
All India Senior School Certificate Examination - Science Education
N.K. Bagrodia Public School , CBSE
Rohini , Delhi, India05.2012
All India Secondary School Examination -
N.K. Bagrodia Public School , CBSE
Rohini, Delhi , India05.2010
Skills
- Solution Design
- Requirements Gathering
- User Acceptance Testing
- Product Management
- Technical Selling
- Product road mapping
- Solutions Engineering
- RFI/RFP Responses
- Lead to cash
- Influencing public speaking skills
- Proof of concepts evaluations
- B2B/B2C Sales
Certification
SAP Certified - Sales Cloud
SAP Certified - Service Cloud
SAP Certified - Marketing cloud
SAP Certified - Commerce Cloud business user
SAP Certified - Lead to cash
SAP Certified - SAP Business Technology Platform
Hobbies
Dancing
Reading Body Language
Skating
Book reading
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
french
Beginner (A1)
Timeline
CX Functional Lead /Technical Solutions Consultant
Accenture Solutions Private Ltd
06.2023 - Current
CX Presales Specialist
SAP India Pvt. Ltd.
09.2021 - 03.2023
Senior Associate Consultant
Infosys Ltd.
05.2021 - 09.2021
IT Technology Senior Consultant
Birlasoft Ltd
06.2020 - 05.2021
Application Engineer
Accenture Solution Pvt.Ltd
11.2016 - 06.2020
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Maharaja Agrasen Institute of Technology ,GGSIPU
All India Senior School Certificate Examination - Science Education
N.K. Bagrodia Public School , CBSE
All India Secondary School Examination -
N.K. Bagrodia Public School , CBSE