BHUMIKA P - Software Engineer - Narayana Health (Medha Analytics)

Summary

Software Development Engineer with approximately 4 years of experience building scalable, production-grade systems, and AI-enabled automation using Python, Node.js, SQL/PostgreSQL, and Angular. Strong in distributed systems, event-driven architectures (Kafka), low-latency REST APIs, and end-to-end ownership across the full SDLC (design → development → testing → deployment → monitoring). Improved platform performance and reliability with measurable outcomes, including API latency reduction (2s → 500ms), delivery success improvement (75% → 90%), and 99.99% uptime for critical services. Built and deployed enterprise automation at scale (multi-unit rollout, high daily message volumes), with hands-on experience in Kubernetes (AKS), Docker, CI/CD, and production troubleshooting. Award winner (CAHOTECH 3rd place).

Overview

4

years of professional experience

Work History

Software Engineer

Narayana Health (Medha Analytics)

Bengaluru

07.2022 - Current

Owned the full SDLC for multiple products: requirements, design, implementation, testing, release management, production support, and enhancements.
Built scalable REST APIs and backend services (Python/Node.js) integrated with Angular frontends for patient and hospital staff workflows.
Designed low-latency services; reduced average API response time from approximately 2 seconds to approximately 500 milliseconds through profiling, asynchronous processing, and SQL query optimization.
Improved system reliability and availability through monitoring, log analysis, and incident response; maintained 99.99% uptime.
Performed unit testing and Postman-based API validation before QA, reducing QA defects, and improving release quality.
Delivered sprint commitments in Agile/Scrum (Jira/ADO): planning, estimation, stand-ups, demos, and iterative delivery.
Implemented cost-efficient optimizations to reduce unnecessary processing and operational overhead.

Software Development Intern

Narayana Health (Medha Analytics)

Bengaluru

03.2022 - 07.2022

Contributed to full-stack development for healthcare applications, supported API development, and database work.
Wrote and optimized SQL queries, and assisted with schema improvements for performance and reporting accuracy.

Education

Bachelor of Engineering - Mysuru

The National Institute of Engineering

Mysuru

10-2022

Skills

Programming languages: Python, TypeScript, JavaScript, SQL
Frontend technologies: Angular, HTML, CSS
Backend frameworks: Nodejs, Expressjs, FastAPI
Distributed systems: Kafka, event-driven workflows
Database management: PostgreSQL, query optimization
Cloud and DevOps: Azure, AKS, Docker, CI/CD
GenAI tools: Azure OpenAI, prompt engineering
Development tools: Git, Postman, unit testing, Jira

Projects

Patient journey WhatsApp bot - enterprise GenAI platform (CAHOTECH - 3rd place), Python, FastAPI (async), Azure OpenAI, Kafka, PostgreSQL, AKS, WhatsApp Business API, Angular dashboard, built end-to-end patient journey automation: admission estimate → admission → consent signing → IP requests/complaints → discharge → gate pass → feedback, implemented GenAI conversation handling using Azure OpenAI; designed multi-bot orchestration with intelligent routing based on context/state, built event-driven workflows with Kafka for real-time hospital events (admission/transfer/discharge) enabling proactive notifications, increased message delivery success from 75% → 90% by eliminating system errors and improving retry/backoff handling, built operations dashboard reducing manual tracking effort by ~90% (removed dependency on DB/log lookups), scale: rolled out across ~15 hospital units, suite of 7 bots, processing ~10K messages/day per bot; 3 conversational bots with ~500 daily interactions

ECG interpretation web application (award-winning), built Angular modules, and integrated backend APIs for ECG interpretation workflows, improved responsiveness, and stability for clinical usage

Medical coding web application (recognized by Microsoft), integrated Angular UI with backend APIs, delivered enhancements, and production stability fixes

Awards

CAHOTECH - 3rd place (AI-enabled patient journey automation)
Back-to-back Best Achiever / Best Performer awards

Timeline

Software Engineer

Narayana Health (Medha Analytics)

07.2022 - Current

Software Development Intern

Narayana Health (Medha Analytics)

03.2022 - 07.2022

Bachelor of Engineering - Mysuru

The National Institute of Engineering