Bhumika Singh

• Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
• Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
• Played an active role in enhancing company reputation through exceptional customer service delivery that led to increased repeat business from satisfied customers.
• Provided personalized assistance to passengers with special needs, ensuring their comfort throughout the flight experience.

Roles & Responsibilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

• Making reservations across the counter

• Selling of tickets.

• Remitting cash to the concerned department.

Departures

• Attend the pre – flight and post flight briefings.

• Setting up of check in counters.

• Maintain high quality of Check in procedures.

Arrivals

• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.

• Co-ordination with the baggage vendor for the damaged bags.

Post flight departure

• Any other responsibility assigned by the management from time to time.