Bhumika Singh
New Delhi
Summary
Detail-oriented professional with experience in technical support and process support operations. Skilled in coordinating with teams, handling validation and verification tasks, resolving day-to-day operational issues, and maintaining accurate documentation. Possess good communication and teamwork skills with the ability to manage tasks in fast-paced environments. Familiar with MS Office tools and eager to learn new technologies and business processes.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Technical Support Associate
Tech Mahindra Ltd.
04.2025 - Current
- Performed validation and verification activities to ensure process accuracy and quality compliance.
- Coordinated with cross-functional teams for issue resolution and operational support.
- Managed multiple tasks and priorities while meeting deadlines in a fast-paced environment.
- Maintained process documentation, reports, and costing-related information with high attention to detail.
- Assisted in resolving operational queries through effective communication and problem-solving skills.
- Supported internal teams by ensuring timely updates and process coordination.
Trainee – NetSuite Developer
Chetu, Inc.
08.2024 - 02.2025
- Assisted in customization and support activities within Oracle NetSuite ERP.
- Collaborated with team members on workflows, reports, and data management tasks.
- Supported business process operations including Order-to-Cash (O2C) and Procure-to-Pay (P2P).
- Participated in documentation, testing, and issue analysis activities.
Education
B. Tech - IT
Raj Kumar Goel Institute of Technology & Management
Ghaziabad, UP01-2024
Diploma - IT
Ambedkar DSEU Shakarpur Campus
Shakarpur, Delhi01-2021
Skills
Technical: HTML, CSS, Javascript, Oracle Netsuite, Suitescript 2x, ERP
Soft Skills: Communication, Presentation, Team Management, Rapport Building
Certification
AWS Cloud Foundation | AWS Academy Feb 2023
Timeline
Technical Support Associate
Tech Mahindra Ltd.
04.2025 - Current
Trainee – NetSuite Developer
Chetu, Inc.
08.2024 - 02.2025
Diploma - IT
Ambedkar DSEU Shakarpur Campus
B. Tech - IT
Raj Kumar Goel Institute of Technology & Management