Bhumika Srivastava
Aspiring HR Professional , BBA Student
Jamshedpur
Summary
Motivated and people-oriented professional with experience in retail operations, customer handling, team coordination, and daily business management. Skilled in communication, problem-solving, and maintaining positive workplace relationships. Currently looking to grow my career in the HR field, where I can contribute to employee engagement, recruitment, and organizational growth while continuing to learn and develop professionally.
Overview
5
5
years of professional experience
Work History
Store Manager
REGENT SERVICE STATION
Jamshedpur, India
06.2022 - Current
- Managed daily store operations and customer service activities
- Handled staff coordination, billing, and inventory management.
- Assisted in employee communication and team supervision.
- Maintained customer relationships and resolved customer queries efficiently.
- Supported smooth workflow and ensured timely task completion.
- Developed communication, leadership, and team management skills.
Customer Relationship Executive
MITHILA MOTORS PVT. LTD.
Jamshedpur, India
11.2021 - 05.2022
- Managed customer interactions and maintained strong client relationships.
- Assisted customers with inquiries, service updates, and issue resolution.
- Coordinated with internal teams to ensure smooth customer service operations.
- Maintained customer records and handled follow-up communication professionally.
- Developed strong communication, problem-solving, and interpersonal skills.
- Ensured positive customer experience through timely support and coordination.
Education
BBA - HUMAN RESOURCE MANAGEMENT
Amity University Online
Online 04.2001 -
High School Diploma -
VIVEK VIDYALAYA
JAMSHEDPUR 04.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Friendly and positive
Staff management
Problem-solving
Sales analysis
Timeline
Store Manager
REGENT SERVICE STATION
06.2022 - Current
Customer Relationship Executive
MITHILA MOTORS PVT. LTD.
11.2021 - 05.2022
BBA - HUMAN RESOURCE MANAGEMENT
Amity University Online
04.2001 -
High School Diploma -
VIVEK VIDYALAYA
04.2001 -