Bhuneswari Harinath

• Streamlined operations with efficient processes, improving productivity, and led cross-functional projects to drive operational excellence.
• Managed client interactions, addressed customer requirements, maintained accurate documentation, and organized training sessions while overseeing post-training activities for seamless execution.
• Worked extensively on the Skillsoft platform, earning CRM certifications, and applying platform features in the Sales Department.
• Conducted client and organizational research, analyzed websites, annual reports, and social media engagement to identify employee investment trends, expansion plans, competitive landscapes, and industry opportunities.
• Assessed skill gaps and recommended tailored Skillsoft courses to bridge them, while providing strategic engagement approaches and actionable insights for effective client outreach.

• Supported operational tasks and cross-departmental coordination for organizational success.

• Maintained discipline in the BHM department alongside the HOD.
• Upgraded Accommodation Operations & Front Office departments.
• Planned & organized departmental activities for smooth operations.
• Mentored junior staff and served as Class Coordinator.
• Trained students for competitions and campus interviews.
• Conducted training programs for hotel staff and performed mystery audits for hotels.
• Organized and participated in seminars, workshops, and cultural events.
• Guided students in project work and research.
• Ensured compliance with industry standards and safety regulations.

• Delivered quality teaching in hospitality, tourism, and event management.
• Monitored and enhanced curriculum effectiveness in coordination with leadership.
• Led Accommodation Operations Department, specializing in 3rd-year classes and projects.
• Maintained discipline in the BHM department with the HOD.
• Upgraded Accommodation Operations & Front Office departments.
• Planned & organized departmental activities for smooth operations.
• Mentored junior staff and served as Class Coordinator.
• Trained students for competitions and campus interviews.
• Conducted training programs for hotel staff and performed mystery audits.
• Organized and participated in seminars, workshops, and student project guidance.
• Ensured compliance with industry standards and safety regulations

• Ensured cleanliness, orderliness, and appearance of the entire hotel.
• Maintained company standards for room preparation and housekeeping operations.
• Managed housekeeping budgets, inventory, and procurement of supplies.
• Developed and implemented housekeeping systems and procedures.
• Supervised pest control and horticultural activities.
• Handled guest complaints and ensured prompt resolution.
• Conducted team training and evaluated its effectiveness.
• Assisted in supplier selection and verification of supplies.
• Recommended recruitment and oversaw departmental staffing.
• Prepared management reports and functional manuals.

• Developed housekeeping policies, procedures, and staff schedules.
• Managed daily housekeeping operations, ensuring guest rooms and public areas met cleanliness standards.
• Hired, trained, and led staff to maintain high service quality and safety standards.
• Monitored budgets, inventory, and procurement of cleaning supplies.
• Inspected rooms, reported maintenance issues, and coordinated repairs.
• Ensured compliance with health, safety, and hygiene regulations.
• Prepared staff duty rosters and optimized workflow efficiency.