Bhupanshi Tyagi
Noida
Summary
Results-driven professional with experience as a Business Development Manager, Customer Support Executive, and versatile team player. Proven ability to drive growth, manage client relationships, and deliver excellent customer service. Skilled in lead generation, sales strategy, issue resolution, and cross-functional coordination. Adept at handling multiple responsibilities with efficiency and a strong commitment to achieving targets. Possess comprehensive knowledge across business development, client servicing, and support operations, making me a valuable asset in dynamic and customer-centric environments.
Overview
8
8
years of professional experience
Work History
Customer Support Operations
Rannkly Codervalue Solutions Pvt Ltd
Noida
05.2024 - 06.2025
- Company Overview: Customer support operations
- Led end-to-end onboarding of clients post-sale, ensuring the smooth transition and setup on the platform
- Conducted comprehensive training sessions and product demos to ensure clients fully understood and utilized all platform features.
- Managed customer support operations, ensuring swift resolution of client inquiries and enhancing customer satisfaction
- Conducted performance evaluations, identifying areas for improvement and implementing targeted training programs
- Developed strategic partnerships to drive business growth and enhance service offerings
- Coordinated promotional planning activities, aligning marketing strategies with customer needs
- Led initiatives in customer journey mapping to optimize user experience and retention.
- Maintained accurate and timely updates of client interactions and tasks using tools like Zoho, Freshdesk, and other CRM platforms.
- Managed a portfolio of 150+ domestic and international client accounts while leading a team of 25 members to drive operational excellence.
- Achieved an impressive client retention rate of 80% through consistent engagement, support, and value delivery.
Business Development Manager + Customer Success
Ginger Webs Private Limited
08.2023 - 04.2024
- Developed and implemented strategies to increase sales and market share
- Identified potential clients, built relationships and negotiated contracts
- Created presentations to attract new business opportunities
- Analyzed customer feedback to identify areas for improvement in products and services offered
- Researched target markets to understand the needs of current and potential customers
- Provided training to sales staff on effective communication techniques when dealing with clients
- Monitored competitors' activities, prices, products, services, in order to stay ahead of the competition
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting invoicing and payment processing
- Conducted research on industry trends, competitor activities, and customer needs
- Developed and implemented B2B marketing strategies to optimize customer acquisition and retention
- Provided technical support to customers using SaaS products
- Resolved customer inquiries and escalated complex problems when necessary
- Drafted proposals for prospects in response to their requests for information
Business Development Manager + Customer Support Operations
Impresio Studio
04.2022 - 08.2023
- Identified and secured new business opportunities across corporate, event, and personal photography segments, increasing client base by 85%.
- Built and nurtured strategic partnerships with event planners, marketing agencies, and venues to drive consistent referral traffic.
- Conducted market analysis to refine service offerings, pricing strategies, and promotional campaigns, aligning with industry trends and customer needs.
- Analyzed customer feedback to identify areas for improvement in products and services offered
- Researched target markets to understand the needs of current and potential customers
- Provided training to sales staff on effective communication techniques when dealing with clients
- Monitored competitors' activities, prices, products, services, in order to stay ahead of the competition
- Led outbound sales efforts via cold outreach, networking events, and social media marketing, consistently exceeding monthly sales targets.
- Conducted research on industry trends, competitor activities, and customer needs
- Collaborated with creative and marketing teams to design targeted campaigns and custom packages that enhanced client conversion rates.
- Resolved customer inquiries and escalated complex problems when necessary
- Drafted proposals for prospects in response to their requests for information
Project Manager + Operations
H & M Dubai
Greater Noida
05.2018 - 03.2022
- Led end-to-end project planning, execution, and delivery for seasonal collections, ensuring timelines, budgets, and quality standards were met.
- Coordinated cross-functional teams including design, production, sourcing, merchandising, and marketing for seamless project workflow.
- Oversaw daily operational functions including inventory management, order processing, vendor coordination, and logistics to optimize supply chain efficiency.
- Managed vendor negotiations, purchase orders, and material procurement to reduce costs while maintaining quality.
- Monitored production schedules and addressed bottlenecks to ensure on-time delivery to retail and e-commerce channels.
- Implemented process improvements to enhance productivity, reduce wastage, and improve turnaround times.
- Analyzed sales performance and operational metrics to support strategic decision-making.
- Ensured brand standards were maintained across all operational touchpoints from product development to customer delivery.
Admissions Counselor
Sharda University
05.2017 - 03.2018
- Provided guidance and support to prospective students on the admissions process
- Assisted in the development of recruitment strategies to attract a diverse student body
- Conducted college tours for high school students and their families
- Reviewed applications evaluated transcripts, and made decisions regarding admission status
- Developed relationships with local high schools and community organizations to promote college access programs
- Organized events such as open houses, information sessions, and other outreach activities
- Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes
- Analyzed enrollment trends to identify potential areas for improvement within the admissions process
- Created marketing materials for recruiting efforts including brochures, flyers, and emails
- Collaborated with faculty members to ensure that application requirements are accurately reflected in communications with potential students
Education
Ph.D. -
Chandigarh University
Mcom -
Delhi University
Bcom Hons -
Sharda University
NoidaSkills
- Client Consultations
- Product Demonstrations
- Performance Evaluations
- Relationship Development
- Business Development
- CRM Platforms
- Strategic Partnerships
- Relationship Building
- Project Management
- Education And Training
- Pipeline Development
- Customer satisfaction
- Prospecting
- Problem Solving
- Promotional planning
- Strategic Guidance
- Customer Service
- Customer Journey Mapping
- SaaS expert
- Patience
- Emotional Intelligence
- Unflappability
- Persuasion Skills
Timeline
Customer Support Operations
Rannkly Codervalue Solutions Pvt Ltd
05.2024 - 06.2025
Business Development Manager + Customer Success
Ginger Webs Private Limited
08.2023 - 04.2024
Business Development Manager + Customer Support Operations
Impresio Studio
04.2022 - 08.2023
Project Manager + Operations
H & M Dubai
05.2018 - 03.2022
Admissions Counselor
Sharda University
05.2017 - 03.2018
Ph.D. -
Chandigarh University
Mcom -
Delhi University
Bcom Hons -
Sharda University
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