Bhupender Kapoor
Operations Consultant
Gautam Buddha nagar,Uttar Pradesh
Summary
Seasoned IT process specialist with over 30 years of experience in operations management, process re-engineering, document & content management solutions, presales, product development, business analysis, solution design, and quality assurance. Proficient in technical aspects such as solution designing, business process re-engineering, workflow management, information management, and product development. Demonstrated expertise working with diverse clients across various sectors including state and central governments, publishing, BFSI, healthcare, environmental and health & safety data, real estate, telecom, judiciary, and education. Skilled in project analysis, presales activities, preparing RFP responses, and client management. Proven track record of effectively managing teams and projects across multiple locations. Known for structured thinking, value-driven approach, and emotional balance.
Operations professional adept at streamlining processes and boosting productivity. Capable of leading cross-functional teams to execute strategic plans and achieve organizational objectives. Adaptable and reliable in fast-paced environments with strong problem-solving skills and a focus on delivering tangible results.
Overview
38
38
years of professional experience
3
3
Certifications
Work History
Operations Consultant
edr Continuous Information Pvt Ltd
06.2017 - Current
- Spearheading operations at edr for Knowledge Process Outsourcing projects for US & European clients
- Presales, RFP response preparation, project pricing
- Heading Software Development services for clients
- Solution designing, software development, process automation, process reengineering
- Serving clients from different verticals – environmental data, health and safety data, real estate information, advertising, telecommunication, local government agencies, data labelling etc.
- Managing Business Analysis and Solution Designs for various business prospects.
- Client interactions during project evolution, evaluation, estimation and execution.
- Establishing new business verticals
Vice President – Operations
Capital Business Systems Ltd.
09.2012 - 05.2017
- Setup Document Management division of Capital Business Systems Ltd. (CBSL)
- Spearheading Document Management & Digitization Division – solution designing, software development, process automation, presales & project delivery.
- Design and development of Content Management Software
- Managing Business Analysis and Solution Designs for various business prospects.
- Presales, RFP response preparation, project pricing
- Instrumental in client interaction during project evolution, evaluation & estimation and execution.
- Implementation of Quality and Information Security Management (systems, policies and processes).
- Executing large, multi-location Document Management Projects
- Supervising designing and implementation of software solutions
- Supervising presales, RFP response preparation, project pricing
- Supervised implementation of third party Content Management Systems
Senior Manager-Process Engineering
Innodata Isogen Pvt. Ltd.
07.2006 - 09.2012
- Process Engineering and Solution Designing for Indian Operations
- Supervised project execution, process flow designing, process automation, process reengineering, software designing and development for data transformation/conversion, knowledge management, eLearning, legal and BFSI projects
- Solution designing of Workflow Management Software and Generic Indexing Software
- Requirements Analysis
- Presales
- Project Migration
- Business Process Transformation
- Workflow Optimization
- Business Process Re-engineering
Vice President - Operations
iSoft Technologies Ltd.
04.2002 - 07.2006
- One of the founder members of iSoft Technologies Ltd.
- Presales, RFP response preparation, project pricing
- Managing Business Analysis and Solution Designs for various business prospects.
- Software Development, Process Automation and Project Delivery
- Instrumental in client interaction during project evolution, evaluation & estimation and execution.
- Executing large, multi-location Document Management Projects
- Supervising designing and development of Document Management Software
- Got empanelled for providing Document Management Solutions to Centre and State level Govt. agencies
- Participated in various exhibitions and conferences in Europe, USA, UAE & KSA to promote company’s products and services.
Sr. Systems Manager
Imaging Solutions Pvt. Ltd.
02.1992 - 03.2002
- One of the founder members of Imaging Solutions Pvt. Ltd.
- Designed and developed PowerFile - Document Management Software
- Integrated high-end scanners and various mass storage devices with DMS
- Implementation of various Content Management Systems
- Presales, RFP response preparation, project pricing
- Delved into projects for development and execution of complete document management and digitization solution
- Projects Execution and Delivery
Sr. Systems Manager
Digital India
07.1987 - 02.1992
- Managed the organization’s unit in southern India.
- Established training centres & supervised technical support to training centres.
- Managed operations and logistics for all training centres.
- Undertook computer training at various schools and colleges
- Organized computer training courses for corporate houses
- Executed software development projects successfully for: Financial accounting system, Inventory control system, Time management system
Education
Graduation - Mathematics and Statistics
Diploma - Computer application development and systems analysis
Skills
Operations management
Process optimization
Business requirements analysis
Strategic workforce planning
Client service coordination
Certification
Certification in Customer Centric Selling (CCS), USA
Personal Information
Date of Birth: 01/02/65
Leisure
Spending quality time with family, listening music
Timeline
Operations Consultant
edr Continuous Information Pvt Ltd
06.2017 - Current
Vice President – Operations
Capital Business Systems Ltd.
09.2012 - 05.2017
Senior Manager-Process Engineering
Innodata Isogen Pvt. Ltd.
07.2006 - 09.2012
Vice President - Operations
iSoft Technologies Ltd.
04.2002 - 07.2006
Sr. Systems Manager
Imaging Solutions Pvt. Ltd.
02.1992 - 03.2002
Sr. Systems Manager
Digital India
07.1987 - 02.1992
Graduation - Mathematics and Statistics
Diploma - Computer application development and systems analysis
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