Bhupender Singh

Job Responsibilty:
 Responsible for providing customers with technical support and customer satisfaction by ensuring that all questions and concerns are taken care of the first time they call in for assistance.
 Help to resolve customer complicated complaints and last minute problems.
 Well acquainted with the procedures and the regulation of the company and very detailed when it comes to my work.
 Participated in project to help reduce the handling time of customer's complaint and requests to achieve better results and more customer satisfaction.
 Maintained a good relationship with the managers and colleagues to help in a better and efficient work environment.
 Passionate about assisting new and current hired colleagues as well as learning form their experience.
 Attended training for handling customer difficult calls and always open for more trainings and projects.
 Participated in providing feedback for other colleagues regarding their work and advising of the right approach to the subject in hand.

 Overseeing the relationship with customers handled by
our team.

 Resolving customer complaints quickly and efficiently.  Keeping customers updated on the latest products in
order to increase sales.

 Meeting with managers in the organization to plan
strategically.

 Understanding key customer individual needs and
addressing these.

 Provide exceptional customer service!

 Efficiently and effectively manage a high volume of inbound and outbound calls.

 Contribute to and support the strategic vision and direction of the Vendor Operations Team.

 Answer live online chats in a quick, confident, and articulate manner.

 Manage, organize and update important data using multiple database applications.

 Maintain regular consistent and professional attendance, punctuality, and performance.

 Plan and supervise the shipments from production to the end-user.  Schedule daily and weekly routes.

 Track orders using functional systems (e.g. barcodes and tracking software).

 Coordinate with Warehouse Workers to ensure proper storage and distribution of products Monitor and report on transportation costs.

 Report maintenance and repair needs for transportation vehicles and equipment.

 Keep organized records of vehicles, schedules and completed orders.  Ensure compliance with company policies and shipping legislation.

 Stay up-to-date with safety regulations

 Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products.

 Resolve issues in a timely manner.

 Use Excel to track problem solve issues efficiently and accurately.