Manan Shah
Operation Management
Mumbai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Sr Duty Manager
INOX - INSIGNIA ATRIA (WORLI)
09.2022 - Current
- Supervises the functions of department employees, facilities, operations and cost on a daily basis
- Oversee the services of cinema from box-office to concessions & cleaning, to ensure highest standards and quality services all the time
- Opening & closing of shift to ensure quality service checklist is in compliance
- Cash management functions of issuing of daily floats, handling cinema impress, shift banking and shortage control.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented cost-saving measures, reducing operational expenses without compromising on guest experience.
Operations Manager
Vaishnav Banquets
- Client and Guest relationship management
- Negotiating quotations for and finalizing marketing plan for events
- Managing Staff strength of 25 people at Banquet Hall
- Planning and executing food and beverage promotions.
Duty Manager
PVR ICON - Phoenix Lower Parel
- Supervises the functions of department employees, facilities, operations and cost on a daily basis
- Oversee the services of cinema from box-office to concessions & cleaning, to ensure highest standards and quality services all the time
- Opening & closing of shift to ensure quality service checklist is in compliance
- Cash management functions of issuing of daily floats, handling cinema impress, shift banking and shortage control.
Assistant Restaurant Manager
The LEELA Citrus - The Coffee Shop - F&B
- Ensure team exceeds expectations of customers and deliver great customer experience
- Responsible for budget and marketing plan for the outlet
- Handling the wine portfolio and instrumental in planning and executing food and beverage promotions along in the Restaurant.
Assistant Restaurant Manager
Jamavar" - Indian Restaurant F&B
- Investigated and resolved food and beverage quality and service complaints, ensuring customer satisfaction and repeat business.
Assistant Restaurant Manager
Stella - Cucina Italiana F&B
- Responsible to ensure that the outlet follows and adheres to the BLISS standards provided by the company
- To deliver high level of customer satisfaction, monitoring satisfaction scores through comment card and devise contingency plans on areas that need improvement
- Emphasis on building and maintaining strong client database to ensure their presence in promotional activities, theme and private gatherings
- Handling wine inventory for 250 Wine Labels.
Trainee F&B Executive
Banquets
- Was one of the team members & handling functions 50-1000 people
- Knowing different SET UP's of the function.
Trainee,F&B Executive
LOBBY LOUNGE
- Part of pre-opening team at "LOBBY LOUNGE" newly opened specialized Tea & Coffee Restaurant.
Education
Diploma in hotel management and catering technology -
Kohinoor-IMI School of Hospitality Management
Bar-Tendering course - undefined
Cocktail & Dream's
Skills
Time management abilities
Market Penetration
Price Structuring
KPI Tracking
Program Administration
Financial Oversight
Report Generation
Resource Coordination
Problem-Solving
Operational Efficiency
Workflow Optimization
Passport Details
Available
Lingual Skills
- English
- Hindi
- Marathi
- Gujarati
Personal Information
Date of Birth: 05/28/85
Timeline
Sr Duty Manager
INOX - INSIGNIA ATRIA (WORLI)
09.2022 - Current
Operations Manager
Vaishnav Banquets
Duty Manager
PVR ICON - Phoenix Lower Parel
Assistant Restaurant Manager
The LEELA Citrus - The Coffee Shop - F&B
Assistant Restaurant Manager
Jamavar" - Indian Restaurant F&B
Assistant Restaurant Manager
Stella - Cucina Italiana F&B
Trainee F&B Executive
Banquets
Trainee,F&B Executive
LOBBY LOUNGE
Diploma in hotel management and catering technology -
Kohinoor-IMI School of Hospitality Management
Bar-Tendering course - undefined
Cocktail & Dream's