Bhupendra Kumar Jha

Dynamic and results-driven Operations Manager with over 12 years of experience in managing inbound logistics, warehouse operations, and supply chain optimization. Proven track record of leading cross-functional teams, improving operational efficiency, and driving cost-effective solutions in high-volume environments. Adept at implementing process improvements, managing vendor relationships, and ensuring compliance with safety and quality standards.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

• Awarded as Process Champ by Zomato Hyperpure to set up the Warehouse process in line.
• Reduced Chemical & Uniform inventory value by 50% with rotation of 15 Days for Largest QSR chain (Burger King).
• Reduced Dispatch time by 20-30% with introduction of new process (JCPL).
• Customers escalations reduced by 20% with implementation of ASN. (CLPL & JCPL)
• On a role found bulk stacking in the warehouse due to high warehouse utilization. Installed racking in existing warehouse and increased warehouse capacity by 200%.
• Controlled unacceptable damage rate and reduced damage rate by over 15%(MLL).

• Diploma in Warehouse Management and Logistics, 2025
• Diploma in Six Sigma Yellow Belt, 2025
• Certification in Import & Export, 2025
• Certification in Strategic Management, 2025
• Inventory Planning and Control (IPC), 2016
• Diploma in Computer Applications from RCSM, 2003

• Performed demand planning, material requirement planning, rolling forecast, inventory management & Safety Stock, Sales and Operations planning.
• Generated POs, monitored pending POs, processed orders, and used ASN for pickup and inter-DC movement.
• Coordinated with the production, sales & marketing and Finance teams for orders and supplier payment.
• Monitored inventory levels for 12 WHs Pan India and initiated replenishment orders to ensure adequate stock levels while minimizing excess inventory.
• Planned liquidation of slow-moving SKUs based on action plan.
• Managed vendor relationships, sourced materials and maintained stock levels.
• Utilizing historical data and market trends to forecast demand accurately, balancing stock levels and customer needs.
• Evaluated vendor performance and ensured compliance with demand and SLA requirements.
• Finalized sourcing contracts for long-term partnerships.
• Utilized ERP software to track inventory movements and generate reports for analysis.

• Manage inbound and outbound logistics, including coordination with 3PL partners.
• Looked after the commercial part to optimize the logistics costs.
• Cost framing for last mile delivery process helped in cost reduction and enhanced customer experience.
• Negotiated transportation agreements, contracts, and renewals to optimize freight.
• Prepared monthly budget for transportation for smooth functioning of dispatches.
• Analyzed contract and service cost effectiveness through direct vendor communication.
• Managed relationships with courier partners (Blue Dart, DTDC, Gati, Safe Express, etc.)
• Implemented route optimization strategies, reducing transportation costs by more than 15%.
• Planned orders and optimized routes to reduce costs and enhance TAT.
• Optimized space and freight costs by managing primary and secondary logistics, as well as inter-DC movement.
• Planned inventory movement to warehouses across India to liquidate slow-moving stocks and increase profits by optimization of vehicle space.
• Flashed reports for OTD, Fill Rate, Order Accuracy, OTIF, Daily, Weekly, and Monthly MIS and Dashboard.

• Leading a team of on-roll and 480+ off-roll employees to ensure smooth inbound operations.
• Ensuring timely execution of routine operations including inward, GRN, put-away, bin transfers, cycle counts, invoicing, returns, and ageing bucket management, aligned with SLA targets.
• Managed end-to-end inbound and outbound processes including ASN, dock planning, inward, GRN, put-away, Picking, Packing & Dispatch.
• Ensured compliance with health, safety, legal, and environmental standards.
• Developed contingency plans for supply chain disruptions.
• Managed first mile operations and coordinated daily pick-ups from over 60+ vendors pan India.
• Preparing detailed FC reports for damaged, expired, short, or excess inventory supplied.
• Maintaining optimal inventory levels and ensuring availability of critical SKUs to meet customer demand.
• Implementing and maintaining accurate inventory records, promptly resolving discrepancies.
• Identifying and mitigating risks related to stockouts and overstocking through proactive planning.
• Establishing daily PI cycle counts for high-contribution SKUs and monitoring over 10,000 SKUs.
• Monitoring daily category-wise loading/unloading volumes (Frozen/Chiller/Dry), vehicle movement frequency, and optimizing turnaround time.
• Conducting regular training sessions for both blue-collar and white-collar staff to enhance productivity.
• Managing inventory flow using FEFO, FIFO, and LIFO methods to minimize expiry-related losses.
• Collaborating with Category Managers to resolve issues and enhance customer experience.
• Performing reconciliation of physical vs virtual stock to reduce discrepancies and prevent inventory loss.