Bhupendra Singh

• Improved productivity while reducing operational unnecessary activity and implement new processes and achieve 24hrs closure
• TAT instead of 3days at WHs
• Monthly and quarterly invites ASP partners at WHs to discuss and apply root cause analysis guidance and establish effective corrective action plans
• Implemented ISO 9000 quality systems and best practices to leading to certification
• Designed modern employee recognition program which boosted productivity and improved morale
• Determined the quality department standards and implant SOPs at all respective work area
• Modernized and improved operational procedures to increase efficiency, productivity & cost while tightly and focused controlling processes
• Follow AQL Sampling standards in Quality Control Inspections of all import, local and L3 shipments
• Developed and implemented productivity initiatives and share daily productivity to management
• Evaluated employee performance on monthly and quarterly basis and conveyed constructive feedback to improve skills
• On monthly and quarterly basis technical training are arranged to understand new product design and quality parameters to enhance business results
• Identify the reason of high Repeat Return ratio and start improvement and implemented new quality processes and by which RR Ratio become less then1%
• Maintained and record the equipment calibration data
• Like
• Multimeter, BGA machine, ESD tester, Vibrator machine etc
• Managed monthly internal and quarterly external audit programs to reduce the compliance activities
• Conduct forecasting to determine possible changes and issues for
• RF business
• Executed regular process updates and share with RF team to reduce discrepancies in quality parameters
• Produced and share weekly and monthly reports to management to evaluate performance and sustainable operations
• Co-ordinate with the China suppliers to maintain the timelines and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
• To set aggressive targets for partners to drive and fulfil the field requirement and customer satisfaction
• Defined clear targets and objectives and communicated to other team members also
• Negotiated repair factories service agreements and quality standards

• Follow up with ODMS and validate the After Sales Service technical content
• Manage the new & old models’ software and other technicaldocuments on service portal
• Managing and track the NPI (New product Introduction) closure sheet before launch
• Handling Micromax online sales and service portal
• Manage the user database on service portal: Creating IDs, Blocking
• IDs and Updating contact details and other important information
• Collect quality samples and validate the issues with complete scenario and then handover to R&D team for analaysis
• Co-ordinate with Testing Team and ODM for solution of those cases which is raised by field team
• Post solution validate the solution and create the fruitful technical bulletins for fields
• Circulate the solution in the field in terms of technical & process bulletin through portal, mails, & helpdesk
• Care Center audit on weekly & monthly based to improve repair process & TAT
• Designing & managing of e-learning module for field team with support of IT team
• Responsible for content scheduling and database management
• Prepare fruit full training material for engineers and CCO
• Arrange L3/L4 PCBA hardware training for new products from ODM
• To provide Technical Support and resolve technical queries of service engineers remotely for better customer satisfaction
• Design & Crete online genuine feedback module on service portal
• Invite Engineers & CCO for online training and maintain their training records, according to their results and feedback again reschedule their training
• Co-ordinate with highly escalated customers to understand their needs and provide best solution under term and condition of service policies

Samsung India Pvt. Ltd, Greater Noida, Uttar Pradesh
• To provide Technical Support, Trainings and solving technical queries of Service Engineers.
• Preparing contents to make easy and fruitful learning environment for SAMSUNG Engineers.
• Focusing and achieving the target parameter related to trainings.
• Minimizing RR, focusing untrained manpower, OTC models coverage in quick Mode etc.)
• Collect top field issues from sources and creates 200 tech tips for equalizing knowledge of technical concerns on same platform.
• Making Troubleshooting, Features and Assembly/Disassembly technical Videos for field Engineers and CCO's to enhance their repair and customer delight skills.
• Preparing necessary Excellent Service Guides on hot subjects & amp; new launched models for sharing the technical knowledge to field.
• Preparing E-Learning material for engineers and CCO's.
• Evaluating the engineers according to their pre-test and post training test and sharing the info with field service management team.
• Inviting engineers and so maintaining their training records for re- inviting them according to their results.
• Imparted training in overseas (Bangladesh, Nepal).

• Deep Analysis of EWP models (return back as a defective piece within 4 weeks of launching date) related to hardware
• EUT (hardware/ Software) of prelaunch handsets to minimums the defect after launch
• Taking trace and Logs of Nokia S30, S40 and S60 handsets by using
• FIDO tool
• Taking Dumps of faulty handset for s/w testing
• Validate of technical tracker, raise by RF and provide solutions
• Published the analysis report with solution in LIGHT HOUSE (Nokia common site for excess all world reports)
• Analyzing BER handsets declared by Repair Factory (for INDIA and
• SEAP)
• Check all electromechanical spears parts received from major
• ASC's
• Raising CAP cases for maximum failure issues in GENIUS
• Sharing reports (MIS/Sample status/RAT INDIA Volume) to R & D team of Salo on weekly/monthly basis
• Care Center audit on weekly based to improve care and service channel
• Hands ON CMU 200, Agilent 8960 and CRO for RF testing
• Also worked on soldering machines like Pico Placer, OKI, Martine
• PDR and hot Air gun (Hakko)
• Also worked on Phoenix X- Ray Machine and Hot and Cold chamber (VT 4002)

• Managing a Defect Tracking sheet (DTS)
• Perform RF Automation Test for Samsung mobile phone with Agilent 8960 Wireless communication Tester
• Perform Handoff/ Handover Automation Test for Samsung mobile phones with Agilent 8960 Wireless communication Test Set
• Perform Automation Test for Rx- Tx signals part of Samsung mobile through Agilent Spectrum analyzer
• Rebuilding of IMEI's from ANYSVC site which is directly connected with Korea server
• Work to reduce the scrap rate which determines the performance of Analysis and repair engineer
• Analyse the Quality issue from Field and giving the Solution with the help of Quality Team
• Maintain daily work report and feedback the daily issues to the corresponding departments
• Testing & Servicing of Sony, Micromax & Videocon handsets (GSM &
• CDMA)
• Flashing of s/w of Sony, Micromax & Videocon handsets
• Replacing BGA using Hakko
• Software update
• Rebuilding of IMEI's
• Handling critical customer solving their problems technically

• Testing & servicing of all Nokia (CDMA & GSM) handsets
• Perform RF Automation Test for Nokia mobile phone with CMU200
• Wireless Communication Test Set
• Perform Handoff/ Handover Automation Test for Nokia mobile phones with CMU200 Wireless Communication Test Set
• Flashing of s/w to all Nokia handsets
• Analysed, troubleshot and diagnosed problems and post replace µBGA using BGA machine
• Tuning RX and TX to all NOKIA handsets using Willtek and CRO
• Handling critical customer solving their problems technical
• And provided prompt repair and solutions
• Successfully alleviated network issues by using willtek auto tune machine.

• Testing of Nokia Handsets on Willtek Machine (Handset Testing
• Machine)
• Testing of memory cards on Altec Machine (MMC Testing Machine)
• Testing of Nokia battery on Maccor Machine (Battery Testing
• Machine)
• Testing of all electromechanical spares’ parts (Speaker, Mic, andLCD etc.)
• Create RGP and NRGP challan for the defective and good handsets for repair factories
• Support on monthly inventory count cycle.