Bhupendra Singh
Gurgaon
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
16
16
years of professional experience
Work History
General Manager
Ludic by One of
Gurgaon
11.2024 - Current
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Administered employee discipline through verbal and written warnings.
Operations Manager
LOST LEMONS
Gurugram
05.2024 - 11.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Manager
Walking Street ,Restaurant & Bar
Gurgaon
11.2022 - 05.2024
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Food & Beverage Manager
Citrus Hotels & Resorts
Pune
04.2017 - 06.2021
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
- Organized successful special events that contributed to increased sales figures.
Assistant Food and Beverage Manager
Citrus Hotels & Resorts
Pune
05.2015 - 04.2017
- Developed strong relationships with vendors to negotiate favorable pricing and delivery schedules for products.
- Assisted in menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.
- Implemented cost control measures to effectively manage expenses without compromising quality or customer satisfaction levels.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
- Increased overall efficiency of the department by developing and implementing training programs for staff members.
- Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Evaluated supplier contracts regularly, ensuring best value was achieved without sacrificing product quality or availability.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
Senior Food and Beverage Executive
Citrus Hotels & Resorts
Pune
04.2013 - 05.2015
- Maintained high standards of food safety and sanitation by enforcing strict adherence to company policies and regulatory guidelines.
- Implemented effective marketing strategies to increase brand awareness, drive foot traffic, and boost overall revenue.
- Established a culture of continuous improvement within the Food and Beverage department by encouraging open communication among team members regarding best practices.
- Managed budgets, P&L statements, and financial forecasts to optimize profitability while maintaining exceptional guest experiences.
- Improved operational processes by conducting regular audits, identifying areas of improvement, and implementing corrective action plans.
- Cultivated a reputation for hosting memorable occasions through personalized event experiences tailored specifically to clients'' needs.
Food and Beverage Associate
ITC Fortune Select Excalibur
Gurgaon
06.2010 - 03.2013
- Spearheaded promotional events that attracted new clientele and increased overall revenue.
- Developed creative daily specials that showcased seasonal ingredients while maximizing profits.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Streamlined order-taking process by implementing an efficient system that reduced errors and improved guest satisfaction rates.
- Cultivated positive relationships with vendors and suppliers, securing favorable pricing on quality ingredients.
- Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
- Participated in regular team meetings focused on refining service strategies.
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Assisted in menu development, contributing to diverse and appealing offerings for various dietary preferences.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
Hotel Trainee
OBEROIS TRIDENT HOTEL AGRA
Agra
05.2009 - 10.2009
- Assisted in organizing successful events by coordinating with various departments within the hotel.
- Handled guest complaints professionally, resulting in satisfactory resolutions and improved relationships with customers.
- Assisted in increasing hotel occupancy rates through effective communication and marketing strategies.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
Education
Master Of Business Administration - Operations Management
PUNJAB TECHNICAL UNIVERSITY
DelhiHOSPITALITY MANAGEMENT - Hotel Management
Dr.MPS COLLEGE OF BUSINESS STUDIES & HOTEL MGT.
AgraSkills
- Financial analysis
- Inventory management
- Regulatory compliance
- Budget management
- Vendor relations
- Staff training
- Market research
- Performance evaluation
- Employee motivation
- Team building
- Operational efficiency
- Conflict resolution
- Sales strategies
- Quality control
- Budget development
- Performance analysis
- Staff training and development
- Project planning
- Process improvements
- Operations management
- Loss prevention
Languages
English
Beginner
A1
Hindi
Beginner
A1
Timeline
General Manager
Ludic by One of
11.2024 - Current
Operations Manager
LOST LEMONS
05.2024 - 11.2024
Operations Manager
Walking Street ,Restaurant & Bar
11.2022 - 05.2024
Food & Beverage Manager
Citrus Hotels & Resorts
04.2017 - 06.2021
Assistant Food and Beverage Manager
Citrus Hotels & Resorts
05.2015 - 04.2017
Senior Food and Beverage Executive
Citrus Hotels & Resorts
04.2013 - 05.2015
Food and Beverage Associate
ITC Fortune Select Excalibur
06.2010 - 03.2013
Hotel Trainee
OBEROIS TRIDENT HOTEL AGRA
05.2009 - 10.2009
Master Of Business Administration - Operations Management
PUNJAB TECHNICAL UNIVERSITY
HOSPITALITY MANAGEMENT - Hotel Management
Dr.MPS COLLEGE OF BUSINESS STUDIES & HOTEL MGT.