Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Bhupendra Singh

Bharatpur

Summary

Dynamic General Manager with a proven track record at Dera Masuda A Luxury Resort, excelling in operational management and customer service. Spearheaded marketing initiatives that significantly boosted guest engagement while fostering a collaborative team environment. Expertise in inventory control and staff training, driving exceptional guest experiences and operational efficiency.

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager

Dera Masuda A Luxury Resort
Pushkar
02.2019 - Current
  • Oversaw daily operations to ensure exceptional guest experiences at luxury resort.
  • Managed staff scheduling and training to maintain service excellence standards.
  • Developed and implemented operational policies for efficiency across all departments.
  • Collaborated with department heads to enhance guest services and facility management.
  • Monitored inventory levels and coordinated procurement of supplies for resort activities.
  • Led marketing initiatives to promote resort offerings and increase guest engagement.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

General Manager

Hotel Bijay Niwas Palace
BIJAYNAGAR
01.2018 - 12.2019
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Oversaw daily operations to ensure exceptional guest experiences at luxury resort.

Food & Beverage Manager

Hotel Cross Lane
Ajmer
01.2017 - 01.2018
  • Oversaw daily operations of food and beverage departments.
  • Managed staff scheduling and training for efficiency.
  • Developed menus in collaboration with culinary team.
  • Coordinated events and banquets for guest satisfaction.
  • Monitored inventory levels and ordered supplies as needed.

Food & Beverage Manager

Hotel Shivam Resort
Jaipur
02.2012 - 11.2016
  • Oversaw daily operations of food and beverage services at luxury hotel.
  • Managed inventory and ordering for all food and beverage products.
  • Developed and implemented training programs for front-of-house staff.
  • Coordinated special events and banquets to meet guest expectations.
  • Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.

Banquet Manager

Hotel Merwara Palace
Ajmer
02.2009 - 01.2012
  • Managed banquet operations for high-profile events at luxury hotel.
  • Coordinated with catering staff to deliver exceptional guest experiences.
  • Developed floor plans and seating arrangements for various functions.
  • Trained and supervised banquet team on service standards and procedures.
  • Scheduled staff shifts to ensure adequate coverage during events.

Food & Beverage executive

Hotel paradise
jaipur
03.2008 - 01.2009
  • Developed standard operating procedures for efficient kitchen and dining operations.
  • Trained staff on menu offerings, customer service, and food safety practices.
  • Oversaw inventory management to maintain stock levels and minimize waste.

Food & beverage associate

Hotel K.K Royal Days
Jaipur
03.2007 - 01.2008
  • Delivered exceptional customer service in fast-paced dining environments.
  • Prepared and served food and beverages according to hotel standards.
  • Maintained cleanliness and organization of dining areas and kitchens.

Industrial Trainee

ITC Mughal Sheraton
Agra
04.2006 - 10.2006
  • Assisted in daily operations of food and beverage service.
  • Learned inventory management practices for supplies and equipment.
  • Followed safety protocols to maintain a safe working environment.

Vocational Trainee

jaypee palace
agra
01.2006 - 03.2006
  • Assisted in daily restaurant operations and customer service tasks.
  • Conducted assessments to determine individual learning needs of trainees.
  • Attended training sessions and meetings to learn new information and develop personal skills.

Education

Bachelor Degree of Hotel Management & Catering - Hospitality And Tourism Management

Punjab Technical University
Punjab
01-2008

High School Diploma -

Multipurpose School Bharatpur
Bharatpur
01-2004

Skills

  • Operational management
  • Inventory control
  • Event coordination
  • Customer service
  • Staff training
  • Budgeting
  • Marketing strategy
  • Leadership development
  • Relationship management
  • Multitasking Abilities

Certification

  • Ø Employee of the month in K.K royal days

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

General Manager

Dera Masuda A Luxury Resort
02.2019 - Current

General Manager

Hotel Bijay Niwas Palace
01.2018 - 12.2019

Food & Beverage Manager

Hotel Cross Lane
01.2017 - 01.2018

Food & Beverage Manager

Hotel Shivam Resort
02.2012 - 11.2016

Banquet Manager

Hotel Merwara Palace
02.2009 - 01.2012

Food & Beverage executive

Hotel paradise
03.2008 - 01.2009

Food & beverage associate

Hotel K.K Royal Days
03.2007 - 01.2008

Industrial Trainee

ITC Mughal Sheraton
04.2006 - 10.2006

Vocational Trainee

jaypee palace
01.2006 - 03.2006

Bachelor Degree of Hotel Management & Catering - Hospitality And Tourism Management

Punjab Technical University

High School Diploma -

Multipurpose School Bharatpur

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