Bhupesh Kumar
Kanpur
Summary
Productive Cluster Manager with 15 years of experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Cluster Manager
Mahindra Insurance Brokers
07.2020 - Current
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members. Set aggressive targets for employees to drive company goals and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills and business output.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Focus on customer retention and customer satisfaction
- Providing claim related services through dedicated channels.
- Team handling for direct retail business of health and motor insurance.
Senior Area Manager
Mahindra Insurance Brokers
04.2018 - 04.2021
- Attracted, retained and developed top talent to enhance team performance.
- Recognized and rewarded performance to motivate continued success.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Coordination with the employees of our channel partner(Mahindra Finance) to generate leads for potential customers of Health and Motor Insurance.
- Providing insurance related solutions to channel partners.
Area Manager
Mahindra Insurance Brokers
04.2015 - 04.2018
- Managing the channel relationship with 2 Mahindra dealerships.
- Taking care of elite CV Customer’s Vehicle insurance.
- Sharing of the Best Practice to all the dealer groups for my location.
- Advising dealers about various strategies to achieve customer satisfaction and revenue growth.
- Ensuring proper co-ordination with: Empaneled Insurance Co. And sharing MIS & presentations on their performance and formulating strategies to increase business across dealers, Monitoring insurance claims under the IRDAI compliances to ensure mutual satisfaction, Revenue/Financial Model & Profit & loss for mapped dealers
- Also involve myself in cross- selling the other insurance products for Mahindra & Mahindra Financial Services Ltd.
- Apart from this incorporated 6 new tractor dealerships to increase business volume and revenue.
Territory Manager
Mahindra Insurance Brokers
04.2013 - 04.2015
- Worked with dealers and suppliers to support timely delivery of products and services.
- Providing services to Mahindra Finance branches and their customers for MLS and Mahindra Arogya Suraksha.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Deputy Territory Manager
Mahindra Insurance Brokers
06.2010 - 04.2013
- Handling OEM dealer relationship providing different customer related solutions
- Handling customers claim related problems with different insurance companies.
- Focus on customer retention.
Unit Sales Manager
ICICI Lombard General Insurance Co
04.2008 - 05.2010
- Handling 3 ICICI Bank Branches and coordination with their employees to generate General Insurance business.
- Handled different HNI and privileged customer of ICICI Bank.
- Handled different products as per customer requirements like Health Insurance, Motor Insurance, Shop Insurance , Home Insurance and Overseas Travel Insurance.
Sales Officer
ICICI Lombard General Insurance Co
10.2006 - 03.2008
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Investigated competitive landscape to anticipate negative business impacts.
- Formulated and presented innovative strategies to stakeholders to build successful sales plans.
Education
Bachelor of Arts -
Christ Church College
KANPUR06.1996
Intermediate -
RBS Inter College
Agra04.1993
High School -
GDGS Inter College
KANPUR04.1991
Skills
- Business Development
- Employee Development
- Customer Service
- Performance reviewing
- MS Office
- Business Analysis and Reporting
- Performance Tracking and Evaluation
- Customer Relationship Management
- Customer Focus and Retention
Timeline
Cluster Manager
Mahindra Insurance Brokers
07.2020 - Current
Senior Area Manager
Mahindra Insurance Brokers
04.2018 - 04.2021
Area Manager
Mahindra Insurance Brokers
04.2015 - 04.2018
Territory Manager
Mahindra Insurance Brokers
04.2013 - 04.2015
Deputy Territory Manager
Mahindra Insurance Brokers
06.2010 - 04.2013
Unit Sales Manager
ICICI Lombard General Insurance Co
04.2008 - 05.2010
Sales Officer
ICICI Lombard General Insurance Co
10.2006 - 03.2008
Bachelor of Arts -
Christ Church College
Intermediate -
RBS Inter College
High School -
GDGS Inter College
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