Bhupesh Pai

Work History

Operations Manager

ADP Pvt Ltd

06.2014 - Current

Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and implemented strategies to maximize customer satisfaction.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Facilitated smooth collaboration between departments through clear communication channels.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Implemented quality control systems to boost overall product consistency and reliability.
Analyzed and reported on key performance metrics to senior management.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Directed initiatives to improve work environment, company culture or overall business strategy.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Reduced turnaround time for project completion through effective resource allocation and team management.

Assistant Manager Life and Pensions

Serial India Ltd

10.2008 - 05.2014

Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Developed strong working relationships with staff, fostering a positive work environment.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Facilitated team-building activities, enhancing team cohesion and morale.
Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Conducted performance evaluations and provided constructive feedback to employees.

Team Leader - Life and Pensions

NTRANCE - Now WNS Global Service

03.2005 - 10.2008

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
Oversaw quality control measures, maintaining high standards for all project outputs.

Sr Associate

Zensar

11.2004 - 02.2005

Sr Process Associate

WNS Global Service

07.2003 - 10.2004

Summary

Overview

Work History

Operations Manager

Assistant Manager Life and Pensions

Team Leader - Life and Pensions

Sr Associate

Sr Process Associate

Education

Hotel Management -

Bachelor's Of Commerce - Costing

Skills

Certification

Timeline

Similar Profiles

Akhil Raj SonnakulaAkhil Raj Sonnakula

Susan KadiamSusan Kadiam

Prasad KshirsagarPrasad Kshirsagar