Bhupesh Pai
Operations Manager
Pune
Summary
Dynamic Operations Manager with a proven track record at ADP Pvt Ltd, excelling in cross-functional communications and risk management. Spearheaded initiatives boosting productivity by 30% and fostering a culture of continuous improvement. Renowned for strategic planning and empowering teams, achieving remarkable employee retention and customer satisfaction rates.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
ADP Pvt Ltd
06.2014 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Assistant Manager Life and Pensions
Serial India Ltd
10.2008 - 05.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Conducted performance evaluations and provided constructive feedback to employees.
Team Leader - Life and Pensions
NTRANCE - Now WNS Global Service
03.2005 - 10.2008
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Oversaw quality control measures, maintaining high standards for all project outputs.
Sr Associate
Zensar
11.2004 - 02.2005
Sr Process Associate
WNS Global Service
07.2003 - 10.2004
Education
Hotel Management -
06.2005
Bachelor's Of Commerce - Costing
06.2003
Skills
Project development and life cycle
Risk management
Data analysis
Operations management
Cross-functional communications
Complex problems analysis
Work flow planning
Risk analysis and management
Performance Evaluations
Strategic planning
Product development
Recruitment
Employee reviews
Certification
Chartered International institute - UK CF1 and FA2 certified
Timeline
Operations Manager - ADP Pvt Ltd
06.2014 - Current
Chartered International institute - UK CF1 and FA2 certified
12-2009
Assistant Manager Life and Pensions - Serial India Ltd
10.2008 - 05.2014
Team Leader - Life and Pensions - NTRANCE - Now WNS Global Service
03.2005 - 10.2008
Sr Associate - Zensar
11.2004 - 02.2005
Sr Process Associate - WNS Global Service
07.2003 - 10.2004
MSIHMCT - Hotel Management ,
Pune University - Bachelor's Of Commerce , Costing