Summary
Overview
Work History
Education
Skills
Workexposure
Personal Information
Languages
Hobbies and Interests
Timeline
Generic
Bhupesh Sharma

Bhupesh Sharma

Gurgaon

Summary

To work in a position posing challenges, devolving responsibilities, and providing continuous learning opportunities to build a successful career whilst making significant contribution towards achieving the objectives and mission of the organization. Seeking an opportunity to expand my knowledge and experience and to assist in the continued improvement of the organization

MBA in Retail, Post Graduate Diploma in Marketing and sales with over 18 years of experience in the areas of Retail Store Operations, Mall Operations, Customer Service, Business Development, Sales, Marketing, and Relationship Management. Currently working in Elan Group, Gurugram as AGM Operations. Resourceful at maintaining business relationship with Customers to achieve quality product and service norms.

Overview

21
21
years of professional experience

Work History

AGM Operations

Elan Pvt Limited
Gurugram
03.2022 - Current
  • Manage overall Mall function incl
  • Areas of property management, mall facilities and services, tenant management, leasing support, marketing & promotions Implementation of the plan and maintain the quality of the performance with controlling the budget
  • Manage mall team to oversee daily operations, all contract staff works incl
  • Maintenance, security & cleaning, mall administration and customer service Ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, etc
  • Incl
  • Occupational Health & Safety standards Prepare and manage capital expenditures for mall as per approved budget Manage profitability of overall mall business by maximizing revenue opportunities and reducing operating costs Manage tenant relations through periodic meetings
  • Receive complaints, suggestions and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation Perform annual review of retailer performance
  • In consultation with head office mall management and country management, recommend appropriate tenant mix/use for annual planning and implementation Handle conflicts/dispute situation amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation Ensure overall safety and pleasant shopping environment for customers and thriving business ambiance for retail tenants

Sr. Manager Mall Operations

Ambience Mall Vasant Kunj (Ambience Facilities Pvt. Ltd.)
New Delhi
06.2019 - 02.2022
  • Client Liasioning by providing all necessary support to the clients, retailers and customers
  • Liaise with clients to check for any complaints with the common area services including regular tenant meetings to understand the issues faced
  • Maintaining highest standards of repair and cleanliness of the mall and oversee the day to day operations including the safety of the mall walk-ins
  • Ensuring customer satisfaction by achieving delivery of service quality norms
  • Strategize policies and procedures in the operating system to achieve greater customer delight
  • Maintaining files for every retail unit of the mall with all communications and history
  • Maintaining legal compliances of the mall which include all the statutory bodies in the concern Maintaining harmonious relationships with the police, the local business community
  • Managing Food court operations and ensure high standards of quality and service
  • Monitoring Fit out programs and ensure that an ongoing Fit out upgrade is in place and provide assistance to the Fit out team to ensure deadlines are met
  • Managing Mall Security, Parking, Horticulture and Housekeeping, HVAC and Fire Department for the smooth day to day operations
  • Collection of rent and CAM charges and dues on regular intervals, Supporting the finance team in payment invoices and closure of the same Planning, Organizing Executing and Managing marketing & promotional events for Mall promotion
  • Organizing and executing training and development programs for staff.

Manager Retail Operations

KidZania
Noida
02.2016 - 06.2019
  • Played a Key Personnel role in establishing of the Retail Operations in KidZania , Noida Maintaining public relations with patrons, Managing day-to-day operations of the Retail Operations
  • Organizing and executing training and development programs for staff, Holding daily staff meetings to ensure that entire staff is fully appraised of all activities
  • Coordinating with Operations team for further training needs or any kind of service level requirements
  • Handling cash and maintaining the KRA for the smooth operation of the Retail Operations
  • Vendor Management and Liaising.

Retail Operations Manager

Kingdom of Dreams
Gurgaon
07.2010 - 02.2016
  • Dramatically reduced expenditure by cost cutting across the board
  • Responsible for opening 3 new stores on airport, One on T3 and Two on Mumbai Airport (Domestic and international)
  • Consistent at meeting all set sales targets
  • Brand experience, working within brand guidelines
  • Producing data and reports for senior management on performance.

Store Manager

Color Plus Fashions Ltd
Gurgaon
11.2005 - 06.2010
  • Managing smooth day to day operation of the stores
  • Coordination with the various departments (HO) related to any store issues & providing timely solution to it
  • Implementation & adherence of the SOP by all the stores in the region
  • Conducting internal store audits
  • Arranging action taken report against the external auditor observations
  • Checking, Analyzing & dumping of daily, weekly & monthly MIS as per the schedule and deadline
  • Analyzing the retail parameters (Footfall, Conversion, bill size, ASP) and taking majors for the improvement
  • Analyzing category, brand & MRP wise stocks to sales position and taking action if required.

Store In charge

Giordano Travels Gear
04.2005 - 11.2005
  • Achievement of the budgeted target
  • Responsible for merchandising including planning and executing promotional strategies to enhance product visibility, organizing displays
  • Monitor team performance, suggest and implement improvement measures with focus on increasing productivity to meet individual and group targets; optimize team efforts for achieving.

CCA

Shoppers Stop
New Delhi
01.2004 - 04.2005
  • Compliances of the Company SOP Replenishment of the Stocks Ordering stock base on the sales forecast in advance during the line presentation.

Education

MBA in Retail Operations -

Madurai Kamraj University
01.2011

Post Graduate Diploma in Marketing and Sales -

Y M C A
01.2003

B. Com -

GRPG College
01.2001

Higher Secondary School Certificate -

01.1998

Secondary School Certificate -

01.1996

Skills

  • Retail Store Operations
  • Mall Operations
  • Customer Service
  • Business Development
  • Sales
  • Marketing
  • Relationship Management
  • Property Management
  • Leasing Support
  • Marketing & Promotions
  • Budget Control
  • Tenant Relations
  • Retailer Performance Review
  • Conflict Resolution
  • Occupational Health & Safety
  • Profitability Management
  • Capital Expenditures
  • Customer Satisfaction
  • Policies and Procedures
  • Legal Compliance
  • Food Court Operations
  • Mall Security
  • Parking Management
  • Horticulture
  • Housekeeping
  • HVAC
  • Fire Department
  • Rent and CAM Charges Collection
  • Marketing and Promotional Events
  • Training and Development Programs
  • Public Relations
  • Cash Handling
  • Vendor Management
  • Store Management
  • SOP Implementation
  • Store Audits
  • Data Analysis
  • Stock Management
  • Merchandising
  • Team Performance Monitoring
  • Compliances
  • Stock Replenishment

Workexposure

  • Sr. Manager Mall Operations, Ambience Mall Vasant Kunj (Ambience Facilities Pvt. Ltd.), New Delhi, Delhi, India, 06/2019, 02/2022
  • Manager Retail Operations, KidZania, Noida, Uttar Pradesh, India, 02/2016, 06/2019
  • Retail Operations Manager, Kingdom of Dreams, Gurgaon, Haryana, India, 07/2010, 02/2016
  • Store Manager, Color Plus Fashions Ltd, Gurgaon, Haryana, India, 11/2005, 06/2010
  • Store In charge, Giordano Travels Gear, 04/2005, 11/2005
  • CCA, Shoppers Stop, New Delhi, Delhi, India, 01/2004, 04/2005

Personal Information

Date of Birth: 10/16/1980

Languages

Proficient in oral and written English, Hindi

Hobbies and Interests

Listening to Music, Travelling, Sports, Exploring places

Timeline

AGM Operations

Elan Pvt Limited
03.2022 - Current

Sr. Manager Mall Operations

Ambience Mall Vasant Kunj (Ambience Facilities Pvt. Ltd.)
06.2019 - 02.2022

Manager Retail Operations

KidZania
02.2016 - 06.2019

Retail Operations Manager

Kingdom of Dreams
07.2010 - 02.2016

Store Manager

Color Plus Fashions Ltd
11.2005 - 06.2010

Store In charge

Giordano Travels Gear
04.2005 - 11.2005

CCA

Shoppers Stop
01.2004 - 04.2005

MBA in Retail Operations -

Madurai Kamraj University

Post Graduate Diploma in Marketing and Sales -

Y M C A

B. Com -

GRPG College

Higher Secondary School Certificate -

Secondary School Certificate -

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Bhupesh Sharma