BHUPESH SHARMA
Mechanical Engineer
Bhilwara,RJ
Summary
Results-driven Mechanical Engineer with strong experience in service operations, aftersales support, depot management, refrigeration & cooling systems, and vendor coordination across FMCG, energy, and manufacturing sectors. Currently working as Senior Executive at Cream Bell Ice Cream (Devyani Food Industry), managing 350-400 monthly service requests while consistently achieving 8-hour TAT SLA and high first-time resolution. Proven ability to improve service efficiency, reduce downtime, support territory growth, and enhance customer satisfaction through effective coordination, SOP compliance, and data-driven reporting.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Market Equipment Executive - Service, Operations & Depot Management
Cream Bell Ice Cream (Devyani Food Industry)
02.2025 - Current
- Manage end-to-end service operations for refrigeration and cooling equipment, handling 350-400 service requests per month including installation, breakdown, and preventive maintenance.
- Consistently achieve 8-hour TAT SLA with high first-time resolution through optimized technician coordination and escalation handling.
- Improve service efficiency by 20% by enforcing SOP compliance, performance tracking, and effective resource planning.
- Support 30% territory growth by ensuring high equipment uptime, timely installations, and close coordination with sales teams.
- Oversee depot operations, including Deep Freezer (DF) readiness, tagging, allocation, and dispatch planning.
- Lead E-Cart refurbishment and lifecycle management for 800+ E-Carts, ensuring availability and operational tracking.
- Handle DF and E-Cart complaint resolution by coordinating with field technicians, vendors, and internal teams for quick closures.
- Manage spare parts inventory, consumption tracking, and availability planning to minimize downtime.
- Coordinate vendor management, including service allocation, performance monitoring, billing support, and transport coordination.
- Prepare and share daily and monthly MIS reports using MS Excel and PowerPoint.
- Work closely with sales, audit, operations, and system teams to ensure smooth processes, compliance, and service quality.
- Ensure high levels of customer satisfaction through structured follow-ups and effective issue resolution.
Associate Service Engineer
Repos Energy India Pvt. Ltd. (TATA Joint Venture)
05.2024 - 02.2025
- Provided end-to-end after-sales service support for ATM Fuel Trucks and fully automated diesel pump systems.
- Managed AMC operations, including renewals, SLA monitoring, service planning, and coordination with sales teams.
- Performed warranty validation and claim coordination to ensure compliance and faster issue resolution.
- Planned and tracked spare parts availability and consumption to minimize equipment downtime.
- Resolved site-level technical issues through effective troubleshooting and root cause analysis.
- Coordinated with internal engineering, system teams, channel partners, and vendors to improve service turnaround time.
- Built strong professional relationships with customers and stakeholders to enhance service performance.
Service Engineer
Repos Energy India Pvt. Ltd.
05.2023 - 05.2024
- Performed breakdown maintenance and troubleshooting of automated fuel systems.
- Executed preventive maintenance to improve system reliability and reduce downtime.
- Ensured smooth operations and uninterrupted service continuity.
Education
Bachelor of Technology - Mechanical Engineering
MLV Textile & Engineering College
Bhilwara01.2023
Class 12th (RBSE) - undefined
Senior Secondary School
Suwana01.2019
Class 10th (RBSE) - undefined
Senior Secondary School
Suwana01.2017
Skills
Service Operations & After-Sales Management
Accomplishments
First Position in Rajasthan - Product Design using in-house developed 3D Printer (Jugad Mela)
Interests
Production
Manufacturing
Maintenance
Automobile
Team Management
Traveling
Industrial Training And Internships
- Industrial Training, Hindustan Machine Tools Ltd. (HMT), Ajmer, 2022-05-01, 2022-07-01, Exposure to manufacturing processes, assembly operations, and production planning.
- Production Trainee, Dipson Pipes & Polymer Pvt. Ltd., Gujarat, 2021-05-01, 2021-07-01, Hands-on experience in manufacturing and production operations.
- Internship, Champion Cars (Maruti Suzuki), Bhilwara, 2021-08-01, 2021-09-01, Worked on vehicle maintenance and assembly operations.
Personal Information
Date of Birth: 05 December 2003
Timeline
Market Equipment Executive - Service, Operations & Depot Management
Cream Bell Ice Cream (Devyani Food Industry)
02.2025 - Current
Associate Service Engineer
Repos Energy India Pvt. Ltd. (TATA Joint Venture)
05.2024 - 02.2025
Service Engineer
Repos Energy India Pvt. Ltd.
05.2023 - 05.2024
Bachelor of Technology - Mechanical Engineering
MLV Textile & Engineering College
Class 12th (RBSE) - undefined
Senior Secondary School
Class 10th (RBSE) - undefined
Senior Secondary School