Bhupesh Singh
Kolkata
Summary
Dynamic Operations Manager with a proven track record at HealthRecon Connect and Cognizant, excelling in revenue cycle management and team leadership. Leveraged operations oversight and communication skills to maintain the 90+ AR below 10% and foster strong client relationships onshore. Expert in process improvements and employee motivation, ensuring compliance and maximizing performance.
Overview
13
13
years of professional experience
Work History
Operations Manager
HealthRecon Connect India Pvt. Ltd.
01.2023 - Current
- Leading and managing Revenue Cycle Management (RCM) operations for multiple clients in the US healthcare sector, overseeing physician billing.
- Supervising and mentoring a team of Team Leads (TLs), ensuring efficient performance in billing, accounts receivable (AR) collections, and revenue cycle optimization.
- Developing and implementing strategies to improve AR collections, reduce outstanding claims, and enhance cash flow, leading to significant financial improvements for clients.
- Ensuring compliance with HIPAA, payer regulations, and industry best practices in all billing and collections processes.
- Collaborating with onshore teams, insurance providers, and healthcare clients to streamline business operations and maximize revenue generation.
- Monitoring KPIs and performance metrics, providing leadership and actionable insights to optimize revenue cycle efficiency.
- Spearheading process improvements, including automation initiatives and workflow enhancements, to minimize billing errors and claim denials.
- Managing client relationships, resolving escalations, and providing regular financial and operational reports to senior management.
- Overseeing end-to-end revenue cycle processes, including charge capture, claim submission, denial management, and payment posting.
- Driving training programs to enhance team productivity, accuracy, and compliance with the latest billing policies and payer requirements.
- Leading new client onboarding and transition processes, ensuring a smooth setup of RCM services, from billing system integration to workflow implementation.
- Mitigating revenue leakage by identifying gaps in charge capture, missing claims, and underpayments, ensuring maximum revenue recovery for healthcare clients.
- Leading hiring, onboarding and training of new hires to fulfill business requirements.
Team Manager
Cognizant Technologies
01.2014 - 12.2022
- Managed staff performance of 45+ team members by providing regular feedback, performance reviews, and one-on-one meetings.
- Supervised the revenue cycle department in various duties, such as account management, communications with health insurance providers, collections, cash posting, and billing related to healthcare billing.
- Maintained solid relationships with a US-based team and effectively managed relationships and business processes of all clients onshore.
- Worked collaboratively with leaders of all departments to develop and maintain a culture of high performance and accountability across organizational boundaries.
- Provided regular Revenue Management reports to management.
- Assisted in providing ongoing leadership and operational oversight in developing, using, and maintaining billing and accounts receivable management systems.
- Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns with excellent customer service skills.
- Handled efficiently the whole process of insurance and patient billing for a new client, which resulted in gaining the responsibility of AR for the company.
- Implemented a system to ensure that accurate billing information is entered into the billing system.
- Provided advocacy and responsiveness to client needs, increasing business participation, and maintaining profitability goals.
AR Caller (US)
MEDFIN INDIA PVT. LTD. (Now Acquired by COGNIZANT)
06.2012 - 12.2013
- Regular 50-55 calls with US health insurance companies to check several details.
- Posted Medicaid, managed care, hospice, applied income, and private pay payments.
- Performed account audits, adjustments, credit reallocations, and write-offs.
- Prepared/processed resident statements, collection letters, and refunds.
- Maintained and completed the accurate payment databases for each community.
- Conducted review of each resident account, ensuring the completion and accuracy of payer source configurations, coverage levels, and authorizations
Education
Bachelor of Arts - History And English
Swami Vivekananda Subharti University
Meerut, Uttar Pradesh12-2019
Intermediate Commerce - Commerce
ABM College Ranchi
Ranchi, Jharkhand12-2002
Class X School Examination Board -
SS High School
Chawka, Jharkhand12-2000
Skills
- Operations management
- Communication Skills
- KPI tracking
- Team Management
- Revenue Cycle Management Knowledge
- Client relationships
- Healthcare Billing
- Account Receivable (US Healthcare)
- Performance evaluations
- Planning and implementation
- Employee relations and conflict resolution
- Project leadership
- Process improvements
- Quality assurance controls
- MS office
Professional Achievements
Health Reconconnect:
- 90+ AR was maintained below 10% under my supervision.
- Started generating revenue for a newly-boarded client from the first month.
- Received several appreciations from clients onshore.
Cognizant Technologies Solutions:
- Implemented steps that resulted in a reduction in unbilled providers' charges by 50%.
- Established a missing charge initiative for various specialty departments resulting in a reduction of 85+% in missing charges.
- Reduced AR by 40% in 2 months.
Timeline
Operations Manager
HealthRecon Connect India Pvt. Ltd.
01.2023 - Current
Team Manager
Cognizant Technologies
01.2014 - 12.2022
AR Caller (US)
MEDFIN INDIA PVT. LTD. (Now Acquired by COGNIZANT)
06.2012 - 12.2013
Bachelor of Arts - History And English
Swami Vivekananda Subharti University
Intermediate Commerce - Commerce
ABM College Ranchi
Class X School Examination Board -
SS High School
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