BHUPESHRAJ RAMMANOHAR
Bengaluru
Summary
Results-oriented Program Manager with 7+ years of experience in Risk Operations, New Marketplace Launches, and Process Automation. Expertise in managing end-to-end programs, influencing cross-functional teams, and developing scalable solutions. Strong ability to identify gaps and mitigate risks in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RISK MANAGER II
AMAZON.IN, INC.
09.2025 - Current
- Owning end-to-end risk programs across inventory enforcement, stakeholder alignment, and automation initiatives
- Spearheading inventory leakage reduction program targeting significant improvement from Q4'25 to Q4'26
- Delivered 40% backlog reduction (3MM → 1.8MM) within 3-month aggressive timeline
- Achieved 17% defect reduction across 4MM inventory volume through cross-team integration
- Identified siloed operations between FDAP and IE teams causing duplicate work and elevated defect rates
- Designed and implemented collaborative framework with Paragon annotation table for real-time cross-team reference
- Built auto-nudge notification system alerting investigators on incorrect actions without FDAP consideration
- Outcome: Holistic ASIN-level enforcement improving fund blocking accuracy
- Identified aged cases exceeding 100 days as key bottleneck impacting resolution metrics
- Developed aggressive case management framework with escalation triggers and tracking mechanisms
- Facilitated rapid case closure across program operations
- Identified manual quarantine removal process creating significant bottlenecks and TAT delays
- Designed automation solution to remove IE Quarantine when upstream quarantine is cleared
- Delivered significant TAT reduction and FTE savings through process automation
- Primary liaison between PM, Operations, Legal, and Tech teams driving cross-functional alignment
- Own risk register, mitigation roadmap, and escalation pathways
- Identified and onboarded 2 new teams (RP & TT) for 5MM volume inflow workstream
- Leading VSM (Value Stream Mapping) for IE process to identify automation opportunities
- Scoping defect areas for ML-driven automation implementation
SR. SUBJECT MATTER EXPERT – New Marketplace Launch (L5)
AMAZON.IN, INC.
07.2025 - 09.2025
- Strategic program lead for vendor onboarding and automation across emerging marketplaces
- Led end-to-end Vendor/Retail onboarding programs for new marketplace launches
- Drove automation adoption through Sapien, Starfish onboarding, and ML model integration
- Defined GMS and OP goal-setting frameworks for emerging marketplaces
- Owned HC mapping and funding allocation for L2/L3/L4 resources
- Collaborated with Tech, RE, Sapien, Finance, and Catalog teams ensuring timely requirements delivery
- Built OP drives across Retail and RBS for operational excellence
MANAGER I – RBS CATALOG (New Marketplace Launch)
AMAZON.IN, INC.
04.2022 - 06.2025
- Led catalog operations and 3 international marketplace launches across Belgium, Ireland & South Africa impacting 10.2M+ ASINs
- Belgium MP Launch: Led primary team creation for full catalog page setup; drove IDQ score enhancement across BE catalog achieving significant quality improvements
- Ireland MP Launch: Owned IDQ enhancement program ensuring catalog quality standards
- South Africa MP Launch: End-to-end ownership of entire ZA marketplace onboarding; successfully launched May 2024
- Starfish & AF2 Onboarding: Eliminated upstream defects across BE and ZA marketplaces for 10.2 million ASINs
- HARP Implementation: Owned volume forecasting, employee onboarding, and process implementation
- Managed vendor relationships for ASIN creation, SIM handling, images, and case pack issues
- Drove content localization programs for multi-geo catalog page creation
- Led Kaizen development initiatives for continuous process improvements
- Owned WBR, MBR, QBR cadence with cross-functional stakeholders
- Led employee hiring, development, and retention initiatives
- Drove L3/L4 promotion planning and documentation for acting employees
- Improvised hiring structure and onboarding patterns for L3 employees
MANAGER I – SUPPORT OPERATIONS
AMAZON.IN, INC.
04.2021 - 04.2022
- Led investigations and support operations with focus on process optimization and quality improvements
- Owned client background verification and fraud investigation programs
- Managed cost optimization for client approval processes
- Led reconciliation analysis and fraud client identification
- Drove WBR, MBR, QBR governance and stakeholder reporting
- Conducted deep-dive data investigation to analyze and reduce invalid reopens; implemented systematic tracking mechanisms
- Automated client response initiation for process enhancement and TAT reduction
- Developed compliance policy framework for effective lobby management
- Implemented Early Warning System generation and retention discussion frameworks
- Drove network-level error reduction and innovation implementation across site
TEAM MANAGER – CS OPERATIONS
AMAZON.IN, INC.
05.2018 - 04.2021
- Managed 20-30 member teams across Customer Service and Investigations with focus on performance and process excellence
- Inaugurated 2 successful projects for site (2018 & 2019); onboarded 40 associates; built complete SOP structure for queues
- Led process enhancement program for Amazon Pay operations
- Conducted data analysis for invalid transfer reduction; created systematic cost-cutting transfer management process
- Created and managed specialized team for technical issue resolution on Amazon products
- Owned payment gateway programs for BookMyShow, Coolwinks, Swiggy, UBER, Dream 11
- Developed peak events success management framework
- Designed and implemented solutions increasing customer satisfaction rates
- Managed SLA adherence through effective real-time decision making
- Drove process improvements and resource optimization
- Led performance evaluations, metric reviews, and individual development plans
- Managed conflict resolution and career planning for team members
Education
MBA - Marketing
Amrita School of Business
Coimbatore01.2018
Summer Internship - Business Development
National Innovation Foundation
Gujarat06.2017
Bachelor of Commerce - Marketing
Symbiosis
Pune01.2016
Skills
- Paragon
- Sapien
- Starfish
- AF2
- Data Analysis
- Deep Dive
- Root Cause Analysis
- VSM
- WBR/MBR/QBR Management
- Executive Dashboards
- Kaizen
- Six Sigma Principles
- SOP Development
- MS Excel (Advanced)
- PowerPoint
- Word
Hobbies and Interests
Photography
Personal Information
Date of Birth: 10/02/95
Languages
- English
- Hindi
- Tamil
Certification
Six Sigma Green belt
Accomplishments
Best Manager Award - 2019
Timeline
RISK MANAGER II
AMAZON.IN, INC.
09.2025 - Current
SR. SUBJECT MATTER EXPERT – New Marketplace Launch (L5)
AMAZON.IN, INC.
07.2025 - 09.2025
MANAGER I – RBS CATALOG (New Marketplace Launch)
AMAZON.IN, INC.
04.2022 - 06.2025
MANAGER I – SUPPORT OPERATIONS
AMAZON.IN, INC.
04.2021 - 04.2022
TEAM MANAGER – CS OPERATIONS
AMAZON.IN, INC.
05.2018 - 04.2021
MBA - Marketing
Amrita School of Business
Summer Internship - Business Development
National Innovation Foundation
Bachelor of Commerce - Marketing
Symbiosis