Meticulous Front Desk Operator with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
• Proficiently administers medications, provides personal care, and implements patient treatments, leveraging extensive healthcare experience.
• Solid foundation in delivering exceptional customer service and support to residents/patients.
• Well-versed in healthcare protocols and regulations, ensuring meticulous adherence to industry
standards.
• Conducted interviews and hired ideal candidates to complement workforce.
• Planned and executed promotional in store events to increase business and sales revenues.
• Resolved complaints by exchanging merchandise. refunding money and adjusting bills to achieve customer retention.
1. Highfield Level 2 Award for Door Supervisors in the Private Security Industry from Bolton Security Ltd.
2. Highfield Level 3 Award in Emergency First Aid at Work (RQF) from Bolton Security Ltd.
3. Mandatory care training from Veritas social care training limited.
4. Vaccine Hesitancy from Florence Academy.
5. Working in a person centred way from Florence Academy.
6. Working with people who self harm from Florence Academy.
7. Wound care and tissue Viability training from Florence Academy.
8. Food Hygiene from Florence Academy.
9. Health, safety and Welfare (including COSHH & RIDDOR) from Florence Academy.
10. Infection Prevention & Control from Florence Academy.
11. Medication Administration from Florence Academy.
12. Mental Health Awareness from Florence Academy.
13. Moving and handling theory from Florence Academy.
14. PEG Feed Training from Florence Academy.
15. Record Keeping from Florence Academy.
16. Risk Assessment from Florence Academy.
17. Safeguarding Children (Child protection) from Florence Academy.
18. Continence Management and care from Florence Academy.
19. Dementia Level 1 from Florence Academy.