Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
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BHUPINDER SINGH RANA

Ludhiana

Summary

Meticulous Front Desk Operator with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Overview

5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Front Desk Supervisor

Wingville Takeaway
06.2023 - 11.2023
  • Handled customer payments and updated orders with Foodhub.
  • Achieved 5-star reviews by delivering outstanding customer service.
  • Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
  • Managed guests collections and deliveries accurately and efficiently for continued customer satisfaction.

Healthcare Assistant (Part-Time)

Agency and hoc worker
03.2022 - 11.2023

• Proficiently administers medications, provides personal care, and implements patient treatments, leveraging extensive healthcare experience.

• Solid foundation in delivering exceptional customer service and support to residents/patients.

• Well-versed in healthcare protocols and regulations, ensuring meticulous adherence to industry
standards.

Sales Supervisor

Best One
02.2022 - 06.2023

• Conducted interviews and hired ideal candidates to complement workforce.

• Planned and executed promotional in store events to increase business and sales revenues.

• Resolved complaints by exchanging merchandise. refunding money and adjusting bills to achieve customer retention.

Sales Supervisor

Dawett Retail Store
11.2020 - 02.2022
  • Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
  • Coached team members to reach and exceed weekly and monthly sales goals.
  • Organised and coordinated sales team schedules, helping staff meet company and client expectations.
  • Contributed to management decision-making relating to existing sales operations and business strategy.

Computer Operator

Shiv Forms
02.2019 - 02.2020
  • Demonstrated strong problem-solving abilities when faced with complicated technical challenges or unfamiliar situations.
  • Implemented and maintained software solutions according to customer requirements.
  • Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.

Education

Certificate of Higher Education - SCIENCE

R.S. MODEL SENIOR SECONDARY SCHOOL
INDIA
04.2017 - 04.2018

Skills

  • Moving and handling
  • Project Management
  • Safeguarding policy compliance
  • Data confidentiality
  • Oral and written communications
  • Employee Training

Languages

English
Fluent

Certification

1. Highfield Level 2 Award for Door Supervisors in the Private Security Industry from Bolton Security Ltd.

2. Highfield Level 3 Award in Emergency First Aid at Work (RQF) from Bolton Security Ltd.
3. Mandatory care training from Veritas social care training limited.
4. Vaccine Hesitancy from Florence Academy.
5. Working in a person centred way from Florence Academy.
6. Working with people who self harm from Florence Academy.
7. Wound care and tissue Viability training from Florence Academy.
8. Food Hygiene from Florence Academy.
9. Health, safety and Welfare (including COSHH & RIDDOR) from Florence Academy.
10. Infection Prevention & Control from Florence Academy.
11. Medication Administration from Florence Academy.
12. Mental Health Awareness from Florence Academy.
13. Moving and handling theory from Florence Academy.
14. PEG Feed Training from Florence Academy.
15. Record Keeping from Florence Academy.
16. Risk Assessment from Florence Academy.
17. Safeguarding Children (Child protection) from Florence Academy.
18. Continence Management and care from Florence Academy.
19. Dementia Level 1 from Florence Academy.

Additional Information

  • Meditation or yoga - calm. self-disciplined and have mental resilience.
  • Chess - strategic planning, problem-solving and analytical skills.

Timeline

Front Desk Supervisor

Wingville Takeaway
06.2023 - 11.2023

Healthcare Assistant (Part-Time)

Agency and hoc worker
03.2022 - 11.2023

Sales Supervisor

Best One
02.2022 - 06.2023

Sales Supervisor

Dawett Retail Store
11.2020 - 02.2022

Computer Operator

Shiv Forms
02.2019 - 02.2020

Certificate of Higher Education - SCIENCE

R.S. MODEL SENIOR SECONDARY SCHOOL
04.2017 - 04.2018
BHUPINDER SINGH RANA