BHUSHAN BHURKUNDE

· Led and supervised a team of IT professionals, providing guidance, support, and mentoring to drive successful project delivery and align with organizational goals.

· Managed and coordinated IT projects, defining scopes, creating work plans, allocating resources, and ensuring timely completion.

· Fostered collaboration and effective communication within the team and with other departments, facilitating meetings, promoting knowledge sharing, and resolving conflicts.

· Utilized strong technical expertise in relevant technologies and systems to provide guidance, troubleshooting assistance, and stay updated with industry best practices.

· Identified and implemented process improvements to enhance operational efficiency, productivity, and quality of work.

· Monitored and evaluated team members' performance, set goals, conducted performance reviews, provided feedback, and identified opportunities for professional development and training.

· Coordinated the resolution of incidents and problems, ensuring timely resolution and implementing preventive measures.

· Engaged and managed stakeholders, including clients, project managers, senior leadership, and other teams, to understand needs, communicate effectively, and align IT operations with organizational objectives.

· Creating and updating scripts and managing ticket escalations

· Reviewing of incidents, identifying problems and addressing them to resolution

· Implementing, administrating and troubleshooting Windows and Mac Operating Systems

· Providing user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues

· Maintaining Standard Operating Procedures (SOPs) and Documentation

• Led and supervised a team of IT professionals, providing guidance, support, and mentoring to drive successful project delivery and align with organizational goals
• Managed and coordinated IT projects, defining scopes, creating work plans, allocating resources, and ensuring timely completion
• Fostered collaboration and effective communication within the team and with other departments, facilitating meetings, promoting knowledge sharing, and resolving conflicts
• Utilized strong technical expertise in relevant technologies and systems to provide guidance, troubleshooting assistance, and stay updated with industry best practices
• Identified and implemented process improvements to enhance operational efficiency, productivity, and quality of work
• Monitored and evaluated team members' performance, set goals, conducted performance reviews, provided feedback, and identified opportunities for professional development and training
• Coordinated the resolution of incidents and problems, ensuring timely resolution and implementing preventive measures
• Engaged and managed stakeholders, including clients, project managers, senior leadership, and other teams, to understand needs, communicate effectively, and align IT operations with organizational objectives
• Creating and updating scripts and managing ticket escalations
• Reviewing incidents, identifying problems, and addressing them to resolution
• Implementing, administrating, and troubleshooting Windows and Mac Operating Systems
• Providing user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
• Maintaining Standard Operating Procedures (SOPs) and Documentation.

• Creating and updating scripts and managing ticket escalations
• Managing OS upgrade, software installation, and OS formatting for MacBook
• Running JAMF Pro administration and troubleshooting on a MacBook
• Supporting mobile applications like Company Portal Outlook
• Reviewing incidents, identifying problems, and addressing them to resolution
• Implementing, administrating, and troubleshooting Windows and Mac Operating Systems
• Providing user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
• Maintaining Standard Operating Procedures (SOPs) and Documentation
• Assisting with planning, prioritization, and execution of approved operational initiatives and documentation of client-approved change requests
• Maintaining a firm understanding of the Client's IT Infrastructure
• Evaluating, planning, migrating, deploying, and managing Microsoft 365 Services
• Performing Microsoft 365 tenant management tasks for an enterprise, including its identities, security, compliance, and supporting technologies
• Monitoring usage patterns and usage rates to ensure that employees are using the system proficiently and effectively
• Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them
• Troubleshooting technical issues such as email delivery failures or authentication problems
• Managing the deployment of new features or functionality after they have been tested in a staging environment
• Managing and supporting internal and external DNS systems
• Acting as a member of the Windows Active Directory Domain Administrator Support Team in providing timely and efficient support to assigned operations
• Troubleshooting Active Directory Authentication (AD Admin) and LDAP configuration issues along with DNS Service and DNS resolution issues
• Configuring and supporting DNS for new domain
• Working with other senior staff members to resolve escalated and complex incidents
• Targeting opportunities to improve the existing AD and Exchange Architecture
• Providing assistance, maintenance, and monitoring of the company’s computer systems, and tracking all documentation of hardware failure, installation, repair, and replacement
• Offering training to the staff to handle crisis situations.

• Identified and diagnosed issues and problems and categorized & recorded reported queries and provided solutions
• Supported problem identification and advised users on appropriate course of action
• Monitored issues from start to resolution
• Escalated, if needed, the unresolved problems to a higher level of support
• Provided essential online security advice and support
• Network printer configuration and troubleshooting
• Provided remote support for troubleshooting, Internet Explorer, application-related issues, Office 365 and Lotus Notes configuration and troubleshooting
• Updated the most recent patches for Windows updates, Symantec Antivirus, and McAfee
• Added a network-connected machine to the domain and assigning IP addresses and subnet masks to users
• Restored the user data CD, secondary HDD, & USB backup
• Set up and resolved VOIP issue and Red Hat Linux 6.1/6.2/6.3 and Ubuntu Linux 12.04/12.10
• SCCM client configuration and troubleshooting for 2012 and 2016
• OS distribution using the SCCM OSD server.

• Acted as a point of contact to support service users and customers reporting issues, requesting information, access, or other services
• Delivered customer service through multiple channels including digital, self-service, and automated
• Set up hardware and install and configure software and drivers
• Maintained and repaired technological equipment (routers) or peripheral devices
• Installed well-functioning LAN/WAN and other networks and manage components
• Operated with the Net Protector Antivirus including Diagnosing Repairing Faults, Resolving Network Issues, Installing Configuring Hardware Software, Resolve Queries Through Virtual Support.

• Troubleshooting technology issues
• Installed and maintained the equipment and software and asked the questions to pinpoint the problem
• Performed remote troubleshooting
• Helped new employees set up their workstations
• Maintained and upgraded equipment as needed.

• Provided First Level Support for Hardware and third-party Applications problems
• Installed, administered, and troubleshooting the Windows XP, Windows 7, Windows10, Mac OS, and Linux
• Configured and troubleshooting of Network Printer
• Troubleshooting Internet Explorer & application-related problems with Remote assistance.