BHUSHAN CHAUDHARI
Pune
Summary
Technical Support Engineer with 2.3 years of experience in troubleshooting and client service management, expert in issue resolution and system optimization. My key achievements include reducing average resolution time by 35% and successfully managing technical support for over 100 client accounts. Seeking a Technical Support Engineer position, where I bring my technical troubleshooting and client service management skills to support your mission of providing exceptional customer service and innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Support Engineer
Z & A Infotech pvt ltd(Client:-TIBCO Software inc)
Pune
05.2022 - Current
- Provided technical support to customers over the phone, by email and via chat.
- Identified root cause of problems in order to provide effective solutions.
- Evaluated vendor proposals for compatibility with existing systems.
- Assisted customers with troubleshooting complex technical issues related to software products.
- Generated reports on incidents, trends, usage statistics.
- Created and maintained customer accounts in CRM software.
- Resolved customer complaints in a timely manner.
- Analyzed system logs to identify potential errors or discrepancies.
- Collaborated with product teams to develop improved features and functionality for products.
Field Engineer
Honeywell Automation india ltd.
Pune
05.2019 - 05.2022
- Honeywell Automation India Limited 'HAIL' is a leading provider of integrated automation and software solutions
- Reviewed service reports from technicians in the field for accuracy and completeness
- Provided technical support to customers via telephone, email and on-site visits
- Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices
- Adhered strictly to safety guidelines when performing service tasks onsite
- Established positive relationships with customers through friendly interactions.
Junior C# Developer
Flymit Infotech
Sangamner
08.2018 - 01.2019
- Web Technologies Training, Web Design and Development, Telecom & Datacom Training
- Analyzed customer requirements and designed solutions for complex problems
- Developed and tested software components to ensure quality, performance, and scalability
- Participated in the design of user interfaces, back-end systems, and databases
- Assisted in developing coding standards and guidelines for team members.
Education
Bachelor of Engineering -
D Y Patil University Pune
01-2017
Diploma in Computer Technology -
MSBTE MUMBAI
01-2014
Skills
Technical Skills:
- Operating Systems
- Software Troubleshooting
- Ticketing Systems
- Database Management
Soft Skills:
- Problem-Solving
- Communication
- Customer Service
- Time Management
- Team Collaboration
- Documentation
- Attention to Detail
Certification
- TCA TIBCO Business Works
- TCA TIBCO Messaging
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Associate Support Engineer
Z & A Infotech pvt ltd(Client:-TIBCO Software inc)
05.2022 - Current
Field Engineer
Honeywell Automation india ltd.
05.2019 - 05.2022
Junior C# Developer
Flymit Infotech
08.2018 - 01.2019
Bachelor of Engineering -
D Y Patil University Pune
Diploma in Computer Technology -
MSBTE MUMBAI
- TCA TIBCO Business Works
- TCA TIBCO Messaging
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