BHUSHAN MANORKAR
Mumbai
Summary
A highly analytical and results-driven Supply Chain Analyst with 6.5+ years of experience optimizing operations and exceeding performance targets. Proven ability to leverage SAP ERP/OMP, demand planning, and continuous improvement methodologies (Lean Six Sigma Green Belt certified) to drive significant cost savings and enhance efficiency. Expertise in inventory management, distribution planning, and requisition management, consistently achieving high customer service levels (99.2%). Seeking a challenging role in Supply Chain under Demand, Sourcing, or Distribution Planning pillar to contribute to a dynamic organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Supply Chain Analyst (Deployment)
General Mills
Mumbai
07.2022 - Current
- Optimized inventory by 7% and maintained 99.20% customer service through SAP ERP/OMP inventory management and requisition adjustments.
- Led waste mitigation initiatives and tooling, delivering $24M in waste reduction.
- Managed distribution planning and KPIs (load efficiency, repositioning, mode utilization) to improve cost-to-serve, and service levels.
- Acting as the SPOC for assigned plants, near-plant warehouses, and CSFs, I resolved issues and owned outbound planning for select NPW sites.
- Trained new hires, developed training materials, and maintained process documentation.
Customer Experience Specialist
Smartr Logistics
Pune
10.2021 - 06.2022
- Managed 92 key accounts across Delhi, Haryana, and Gurugram; achieved 95% CSAT and improved retention by 20%.
- Drove timely pickups/deliveries via proactive escalation resolution; published daily MIS, NDR closures, and monthly client reviews.
- Supported Contact Centre, Operations, Finance, and Revenue, integrated orders via manual, EDI, and API.
Client Support Executive
Xpressbees (BusyBees) Logistics Solutions Pvt
Pune
12.2019 - 09.2021
- Improved reverse logistics and vendor pickup processes; reduced exceptions and improved TAT.
- Investigated and resolved operational issues; produced daily/monthly reports and drove corrective actions with cross-functional teams.
Summer Intern
APL Logistics
Pune
05.2018 - 07.2018
- Designed SOPs for vendor onboarding; streamlined transportation by coordinating with OEMs, financiers, and vendors; conducted warehouse visits (Starbucks, Eureka Forbes).
Customer Service Associate
Amazon
Pune
05.2016 - 02.2017
- Handled customer inquiries on products/services; anticipated needs and resolved issues effectively.
- Enhancing productivity and delivering outstanding support.
Education
Master of Business Management -
Sinhgad Business School
Pune01.2019
Bachelor in computer Application -
MIT-SOM College
Pune01.2017
Higher Secondary Certificate -
D.B.J College
Chiplun01.2014
Secondary School Certificate -
Christ Jyoti Convent
Chiplun01.2012
Skills
- SAP ERP/OMP
- Distribution planning
- Inventory optimization
- Customer relationship management
- Data analysis
- Project coordination
- Cross-functional collaboration
- Attention to detail
- Effective communication
- Supply chain optimization
- Lean six sigma
- Problem-solving abilities
- MS Office
- Training and development
Projects
- Project RRR: Improved aging RM (raw material) visibility, enabled $24M waste reduction.
- AGE Waste Tool: Automated data collection and analysis for faster waste mitigation decisions.
Certification
1. Lean Six Sigma Green Belt, Asian Institute of Quality Management, 10/01/18,
2. Supply Chain Planning, Udemy, 01/01/21,
3. Supply Chain: How to make planning (MPS, RCCP, MRP, DRP)
2. Supply Chain Planning, Udemy, 01/01/21,
3. Supply Chain: How to make planning (MPS, RCCP, MRP, DRP)
Awards
- RLO Emerging Talent (General Mills, Q4 2023);
- Squad Goals (General Mills, Q1 and Q2 2025);
- Best NSS Volunteer (MITSOM, 2016)
Languages
- Marathi, native
- English, proficient, C2
- Hindi, advanced, C1
Timeline
Sr. Supply Chain Analyst (Deployment)
General Mills
07.2022 - Current
Customer Experience Specialist
Smartr Logistics
10.2021 - 06.2022
Client Support Executive
Xpressbees (BusyBees) Logistics Solutions Pvt
12.2019 - 09.2021
Summer Intern
APL Logistics
05.2018 - 07.2018
Customer Service Associate
Amazon
05.2016 - 02.2017
Master of Business Management -
Sinhgad Business School
Bachelor in computer Application -
MIT-SOM College
Higher Secondary Certificate -
D.B.J College
Secondary School Certificate -
Christ Jyoti Convent