BHUSHAN MORE

Clients:- Abu Dhabi Islamic Bank (ADIB), Bank Of Maharashtra (BOM)

Responsibility:-

• Proficient in gathering and analyzing business requirements from stakeholders to translate them into functional specifications and technical documentation for software development projects.
• Collaborate closely with cross-functional teams, including developers, designers, and project managers, to ensure alignment between business needs and technical solutions.
• Conduct thorough business process analysis and workflow mapping to identify
  Opportunities for process improvements and optimization within software development
  lifecycles.
• Utilize industry-standard tools such as JIRA, Confluence, and Visio to document
  requirements, manage project tasks, and create comprehensive project documentation.
• Facilitate requirement prioritization sessions and maintain product backlogs to ensure that
  development efforts are aligned with business goals and objectives.
• Perform user acceptance testing (UAT) and collaborate with QA teams to ensure that
  Software solutions meet specified requirements and quality standards before deployment.
• Responsible for the preparation of functional specification document (FSD), Root cause analysis, Impact Analysis, UAT, Release Note, Process Documents,Process Flow Diagram, Project scope and timelines, effort estimation,Test Cases, etc.
• Conducted research to identify potential solutions to client issues.
• On-site client engagement experience in the UAE(Abu Dhabi)
• Environment:- CRMNEXT Application, MS SQL, Oracle SQL, MS Visio, JIRA, Draw.io, Bizagi,Excel

Client: TATA MOTORS.

Responsibility:-

• Led project teams on new requirements, change requests, and post-release issues.
• Gathered the business requirements and resolved issues with the technical team to validate designs and functional specifications.
• Dexterous in preparing FRD, AN, RCA, user stories, use cases, activity diagrams, and translation into system requirements with use cases to analyze and document the business and functional requirements.
• Effectively communicate the project goals, requirements & deliverables through a clear, concise, and comprehensive presentation to stakeholders.
• Primarily involved in requirement gathering for Pre-Sales, Sales, Event Management (Customer Profiling, Opportunity, Quotation, and Order), Sales (Booking, Payments, and Invoicing) & Inventory Management
• Responsible for the preparation of the Approach Note (AN), Root cause analysis, Impact Analysis, UAT, Release Note, Process Documents.
• Environment:- Oracle Siebel Application11g, SQL, MS Visio, Jira, Zephyr Scale, Excel, Draw.io

Client: Equinix Inc. (USA)

Responsibility:-

• Gathered Client requirements through requirement gathering sessions and documented them as User Stories, FD.
• Conducted regular agile ceremony for project tracking and control during the execution phase
• Responsible for the preparation of the Epic, User Stories, FD, and Impact Analysis Documents.
• Created Process Maps to illustrate & communicate workflows for teams and stakeholders.
• Actively participated in User acceptance testing in the final project & performed functional testing.
• Environment: Siebel Application, SQL, MS Visio, Jira, Zephyr Scale,Confluence Microsoft Office.

Clients:- Tata Motors, Mercedes-Benz India Limited, TBSS (Tata Business Service Support).

Responsibility:-

• Primarily involved in requirement gathering for Pre-Sales, Sales, Event Management (Customer Profiling, Opportunity, Quotation, and Order), Sales (Booking, Payments, and Invoicing), and Inventory Management.
• Actively participated in user acceptance testing in the final project and performed functional testing
• Involved in special projects like GST, Tata OK, TOC, PROLIFE, HiRPM, DigiVOR, Spares Processes, and Call Center Processes.
• Responsible for the preparation of the Approach Note (AN), Root cause analysis, and Impact Analysis Documents.
• Handled & developed call Centre applications process like CSR, EBD, VOC, Complaints, etc., process for all CC users as per business needs.
• Environments: Oracle Siebel Application 11g, SQL, MS Visio, Excel, MS Office, Power Point, Tally

Clients:- Tata Technologies, TBSS

Responsibility:-

• Handled & developed call Centre applications process like CSR, EBD, VOC, Complaints etc., process for all CC users as per business needs.
• Effectively communicate the project goals, requirements & deliverables through a clear, concise, and comprehensive presentation to stakeholders.
• Identified the requirements & Translated to TTL (Tata Technologies Ltd) Technical Team
• Accurately preparing and detailed requirement specification documents, user guides, and functional specification documents.
• Environment:Oracle Siebel CRM, MS Visio, Remedy