Bhushan P. Ahirrao
Vasai
Summary
Organized Deputy Manager with strong leadership, customer service and sales expertise. Trustworthy, reliable and always professional.
Overview
13
13
years of professional experience
Work History
Deputy Manager
Bharti Airtel
Pune
04.2024 - Current
- Handle Omni Channel (ILMS) Online leads - Airtel Prepaid for Maharashtra circle
- Provided guidance and support to team members to help them achieve goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Deputy Manager Training
Centum Pvt. Ltd.
06.2020 - Current
- Provide product/process training to new hire candidates
- Refresher Training to Tenure employees
- Update N HIP Training modules
- Train and groom CSA's, Trainers, Quality Analysts, & Team Leaders to equip them with Product and Process
- Responsible for assessments/OJT during and after training
- Conducting Refresher Training on Quality
- Provide process training to newly hired employees in batches of about 22 trainees for the Vodafone postpaid process. Each program is conducted over 21 working days
- Responsible for live and Nice call certification and assessments during and after the training
- Develop Content and Power Point presentations for training modules
- Barge in live & recorded calls, give scores and feedback on quality achieved
- Maintain daily, weekly and monthly records of the performance and throughput of batches
- Conduct TNI Refreshers
- Sales product & process trainings to New hires
- TNI base training to low performer
- Handle M1-M3 & M12 productivity tracking
Sales Trainer
Calibe HR Pvt. Ltd.
07.2018 - 03.2020
- Provide product & process training to newly hired
- Refresher Trainings for low performers
Process Trainer
Tech Mahindra Limited
07.2017 - 05.2018
- Provide process training to newly hired and Bridge batch for Prepaid
Process Trainer
Concentrix
12.2016 - 07.2017
- Process Trainer for Idea Prepaid - PAN India Desk
Process Trainer
Intelenet Global Services Pvt. Ltd.
06.2012 - 12.2016
- Process Trainer (Vodafone Postpaid Mumbai Desk)
Data Operator
Kotak Mahindra
Education
T.Y. B.A. -
Yashwantrao Chavan Maharashtra Open University
01-2017
H. S. C. -
Maharashtra Board
Maharashtra01.2007
S. S. C. -
Maharashtra Board
Maharashtra01.2005
Skills
- I am a highly motivated and resourceful individual with a polite, approachable, and friendly personality, I am reliable, trustworthy, and open-minded, In the workplace, I consider myself to be professional, productive, and positive, and keen to learn new skills
- Sales data analysis
- Training program development
- Customer relationship management
- Team leadership
- Employee onboarding
- Sales strategics
Major Projects Handled
- C-SAT / NPS (Net Promoter Score)
- Reduction in Repeats
- Created New product with Vodafone team
- FCR Projects (Idea Cellular)
Behavioral Skills
- Have a clear vision.
- Believe in change and quality as a way of life.
- Ability of leading and persuading.
- Active and dynamic with quick grasping ability.
- Take a keen interest in learning new projects.
Personal Information
- Date of Birth: 12/12/88
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Singing
- Listening to music
Initiatives And Achievements
- Certified Vodafone Trainer on completion of the Train the Trainer (TTT) program.
- Rewarded two times as Best Trainer from Vodafone.
- Awarded the best performer for the year 2015 from Serco.
- Rewarded as Best CSA from Vodafone.
- Rewarded as Best Trainer from Tech Mahindra for the month of Sep, 2017.
- Rewarded as Best Trainer in Bharti Airtel for the month of May, 2022.
Timeline
Deputy Manager
Bharti Airtel
04.2024 - Current
Deputy Manager Training
Centum Pvt. Ltd.
06.2020 - Current
Sales Trainer
Calibe HR Pvt. Ltd.
07.2018 - 03.2020
Process Trainer
Tech Mahindra Limited
07.2017 - 05.2018
Process Trainer
Concentrix
12.2016 - 07.2017
Process Trainer
Intelenet Global Services Pvt. Ltd.
06.2012 - 12.2016
Data Operator
Kotak Mahindra
T.Y. B.A. -
Yashwantrao Chavan Maharashtra Open University
H. S. C. -
Maharashtra Board
S. S. C. -
Maharashtra Board
Similar Profiles
Yacouba SoireYacouba Soire
Inventory Manager at Airtel Burkina, Bharti AirtelInventory Manager at Airtel Burkina, Bharti Airtel
Ranjit PanikarRanjit Panikar
Account Manager - B2B Business Development at Bharti Airtel Limited (Airtel Business)Account Manager - B2B Business Development at Bharti Airtel Limited (Airtel Business)
GAURAV PATELGAURAV PATEL
Assistant Manager B2B at Bharti AirtelAssistant Manager B2B at Bharti Airtel
Arjun MishraArjun Mishra
ZBM at Bharti Airtel LtdZBM at Bharti Airtel Ltd
Kevin D'SouzaKevin D'Souza
Business Development Manager at Colcom Technologies Pvt Ltd.Business Development Manager at Colcom Technologies Pvt Ltd.