Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Hi, I’m
Bhushan Umesh Salvi
Thane,Maharashtra
Summary
Overview
6
years of professional experience
5
years of post-secondary education
1
Certificate
Work History
IBKR (Interactive Brokers)Mumbai
Technical Support Specialist/Application Support Analyst
06.2022 - Current
Job overview
- Provided remote assistance to overseas clients using trading platforms.
- Assisted clients with login, security devices, and authentication tools.
- Hands-on experience with JIRA and Confluence tools.
- Managed user accounts, roles, and permissions (IAM).
- Supported and resolved basic issues for cloud-service-related environments.
- Handled responsibilities in deploying and managing cloud services.
- Experience working in Windows Server environments.
ConcentrixThane
Technical Support Executive
07.2019 - 05.2022
Job overview
- Handled clients' technical queries regarding NBN broadband connections, Fetch TV, mobile, and mobile broadband services.
- Delivered high-quality customer service through remote troubleshooting and support.
Skills
User support
undefinedEducation
Dnyan Ganga Education Trust's College of EducationThane
Associate of Science
04.2011 - 06.2016
University Overview
Certification
Azure Cloud Architect
Accomplishments
Accomplishments
- Increased number of resolved job tickets by15% over previous year.
- Promoted to Senior Help Desk after 12 months of employment.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Azure Cloud Architect
12-2024
Technical Support Specialist/Application Support Analyst
IBKR (Interactive Brokers)
06.2022 - Current
Technical Support Executive
Concentrix
07.2019 - 05.2022
Dnyan Ganga Education Trust's College of Education
Associate of Science
04.2011 - 06.2016
Similar Profiles
FORUM CHHEDAFORUM CHHEDA
KYC Analyst at Interactive BrokersKYC Analyst at Interactive Brokers
Cristina AndersenCristina Andersen
Onboarding Team Leader at Interactive BrokersOnboarding Team Leader at Interactive Brokers
RAJU Ramdaur PALRAJU Ramdaur PAL
Compliance Analyst at Interactive BrokersCompliance Analyst at Interactive Brokers
Asmat ShaikhAsmat Shaikh
Associate Director, Safety Project Leadership at IQVIAAssociate Director, Safety Project Leadership at IQVIA
AJAY BHATNAGARAJAY BHATNAGAR
General Manager at Gulf Star Contracting LLPGeneral Manager at Gulf Star Contracting LLP