Summary
Overview
Work History
Education
Skills
Languages
Additional Qualification
Personal Information
Hobbies and Interests
Timeline
BusinessAnalyst

Bhushan Varade

Pune

Summary

Seeking a challenging position where my knowledge can be share and enriched. I would like to have an opportunity effectively for the growth of the Organization. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

8
8
years of professional experience

Work History

Business Analyst

Allstate India Solutions Pvt. Ltd.
07.2021 - 06.2024


  • Processing Claims for Motor Vehicle Insurance
  • (Mainly Outbound Calls)
  • Auditing Calls & Files to Maintain SLA & Process betterment.
  • Focused on the continuous improvement & guidance for the team to meet Client SLA.
  • Conducting Training & Mentoring as & when needed to get the team upgraded, Conducting Calibration, Root Cause Analysis (RCA), Training Need Identification (TNI), Error Coaching, etc.
  • Following up with Insurance Carriers for collections, Booking Vehicle for Assessment, Repairs, Providing Customer Service, Reviewing Receipts and providing Reimbursements, Recovering and Settling Claims.
  • Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Increased efficiency in resource allocation by conducting detailed business requirements analysis.
  • Performed gap analysis to identify areas of improvement.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.

Senior Associate-OPS

WNS Global Pvt. Ltd.
07.2016 - 06.2021
  • Processing Claims for Motor Vehicle Insurance for Client based In Australia
  • (Mainly Inbound Calls)
  • Auditing Calls & Files to Maintain SLA Process betterment.
  • Focused on the continuous improvement & guidance for the team to meet Client SLA.
  • Conducting Training & Mentoring as & when needed to get the team upgraded, Conducting Calibration, Root Cause Analysis (RCA), Training Need Identification (TNI), Error Coaching, etc.
  • Following up with customers for Processing Fees collections, Booking Vehicle for Assessment, Repairs, Providing Customer Service, Reviewing Receipts and providing Reimbursements, Recovering and Settling Claims.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
  • Proactively identified potential risks, developing mitigation plans to minimize impact on project timelines or outcomes.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Leveraged industry expertise to provide valuable insights during internal discussions, contributing to the development of innovative solutions for clients.

Education

S.S.C -

T.M.S. High School

H.S.C -

Siddharth College

B.Com -

ISME

Skills

  • Requirements Gathering
  • Data Analysis
  • Workflow Analysis
  • Microsoft Excel Proficiency
  • Quality Assurance
  • Operational Reporting
  • Customer Needs Assessment
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Attention to Detail
  • Multitasking
  • Trend Data Analysis

Languages

English, Hindi & Marathi

Additional Qualification

Proficient in MS Office, Word, Power Point & Excel

Personal Information

  • Date of Birth: 10/25/90
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Hobbies and Interests

Interacting with people and travelling

Timeline

Business Analyst

Allstate India Solutions Pvt. Ltd.
07.2021 - 06.2024

Senior Associate-OPS

WNS Global Pvt. Ltd.
07.2016 - 06.2021

S.S.C -

T.M.S. High School

H.S.C -

Siddharth College

B.Com -

ISME

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Bhushan Varade