Bhushan Vijay Kandalgaonkar
Kalyan Fata
Summary
Senior Account Manager possessing extensive experience in vendor management and team leadership at ST Telemedia Global Data Centres. Attained 100% collection closure via effective invoicing strategies and proactive client interactions. Celebrated for improving client satisfaction and promoting operational excellence within cross-functional teams.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
ST Telemedia Global Data Centres
Mumbai
12.2024 - Current
- Collection management & Project management
- Analysis of customer’s purchase order i.e., all orders are approved on price, delivery norms, payment term, clarity on scope of work.
- Follow up with procurement/billing team and vendors to ensure the services are delivered & being billed to customer.
- Submit the invoice to the customer with the proper relevant supporting document for payment
- Follow-up for collection on submission done.
- To Set monthly collection target and prepare weekly/monthly collection plans to achieve set collection target.
- Ensure the submitted invoice has been processed for disbursement without any delay by the customer.
- Ensuring outstanding payment closure with 100% collection
- TDS certificates to be collected along with the payment for TDS deducted by customer
- Conduct balance confirmation activity every quarterly to make sure outstanding matches in both the books.
- Visiting customer sites for maintaining relationships and resolving various issues related to collection.
- Supporting to Regional Manager & National Manager with regular updates and reporting.
- Managed client relationships to ensure high satisfaction and retention.
- Coordinated cross-functional teams to deliver integrated services for clients.
Deputy General Manager (Team manager)
Visa Facilitation services
02.2024 - 11.2024
- Team management of email & chat process.
- Escalation management.
- Conducting briefing with team on updates received by client on regular basis.
- Publishing reports to client on daily basis.
- Staff leave & shrinkage management.
- Adhering tat set by the management make sure SLA is met set by client.
- Assisting staff with their queries & helping subordinates and manager in their work.
- Conducting audits and giving feedback to staff on regular basis.
Senior officer
Mahindra Business Solutions
06.2023 - 12.2023
- Understanding the client requirement.
- Procuring the assets as per the customer’s needs.
- Timely follow up with the vendor to deliver the product on time.
- Assuring the assets are delivered to the customer within time.
- Service and maintenance of the asset on timely basis.
- To ensure there is a credit tie up with the dealer for payment.
- Providing approval to dealership for the service work carried out.
- Support in arranging pickup and drop of the vehicle.
- To make sure the vehicle is delivered to user post service within time.
Assistant Manager
Kotak Mahindra Bank
04.2019 - 06.2023
- Handling queries of customers through email.
- Adhering tat set by the management.
- Following up with the internal stake holders for resolution
- Providing customer with appropriate & satisfactory resolution
- Vendor management and vendor payment management.
- To ensure vendor payments are processed in time post verification of invoices.
- To execute the provisioning activity on quarterly basis.
- To register new vendor as an when required
- Ensuring meeting set target by the management.
- Ensuring 100% vendor satisfaction on payment update.
- To ensure there is no dent in SLA service of vendor.
- To meet SLA set by the process.
- To resolve vendor queries by raising request/clarification whenever required with internal teams.
- Follow-up with the concern stake holders to get the request executed on time.
- Promoted as Deputy Manager
Operation Executive
Wipro Limited
09.2016 - 02.2019
- Project management, Collection management and Vendor management
- Ensuring customer purchase orders are locked into the system within 7 days from date of receipt of purchase order.
- Analysis of customer’s purchase order i.e., all orders are approved on price, delivery norms, payment term, clarity on scope of work and other factors to log into the system.
- Follow up with procurement/billing team and vendors to ensure the materials are being billed, dispatched & delivered on time.
- Achieving the committed material delivery date to the customer to avoid liquidity damaged & customer dissatisfaction.
- Coordinating with installation team to get the installation completed on time.
- Coordinate with billing team to complete the billing in the system as per the milestone cross validate and get the same modified if required.
- Submit the invoice to the customer with the proper relevant supporting document for payment.
- Follow-up for collection on submission done.
- To Set monthly collection target and prepare weekly/monthly collection plans to achieve set collection target.
- Ensure the submitted invoice has been processed for disbursement without any delay by the customer.
- Ensuring outstanding payment closure with 100% collection
- Visiting customer sites for maintaining relationships and resolving various issues related to collection.
- Maintaining customer wise record of collections & outstanding.
- Ensuring smooth functionality of overall collections and operation procedures from customer and company end to achieve the deadline.
- Supporting to Regional Delivery Manager & National Delivery Manager with regular updates and reporting
- Ensuring customer complaints are resolved and closed before going beyond the norms by coordinating with respective stakeholders.
Education
MBA - Financial Services
Welingkar Institute of Development & Research
Mumbai01.2023
T.Y.B. Com -
Mumbai University
Mumbai03-2016
H.S.C -
Mumbai University
Mumbai03-2013
S.S.C -
Mumbai University
Mumbai02-2011
Skills
- Hardworking
- Vendor management
- Team leadership
- Escalation management
- Invoicing procedures
- Initiative
Personal Information
- Date of Birth: 11/07/94
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Traveling
Bike riding
Disclaimer
The information furnished above is correct and true to the best of my knowledge.
Languages
- Hindi
- Marathi
- English
Additional Qualification
Cleared MS- CIT exam with first class.
Timeline
Senior Account Manager
ST Telemedia Global Data Centres
12.2024 - Current
Deputy General Manager (Team manager)
Visa Facilitation services
02.2024 - 11.2024
Senior officer
Mahindra Business Solutions
06.2023 - 12.2023
Assistant Manager
Kotak Mahindra Bank
04.2019 - 06.2023
Operation Executive
Wipro Limited
09.2016 - 02.2019
MBA - Financial Services
Welingkar Institute of Development & Research
T.Y.B. Com -
Mumbai University
H.S.C -
Mumbai University
S.S.C -
Mumbai University